Pensions Administrator

Merseywestlancs; Chorley; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS Trust in Chorley is seeking a Pensions Administrator to join their team. The successful candidate will handle pension record processes, ensuring compliance with NHS regulations while providing excellent customer service. Applicants should have relevant qualifications, strong attention to detail, and effective communication skills. This full-time role offers a competitive salary and opportunities for professional growth within a supportive environment.

Qualifications

• Minimum of NVQ Level 2 in Business Administration.
• Knowledge of NHS payroll and pension procedures.
• Experience in a customer service environment.

Responsibilities

• Prepare and update NHS Pension/NEST records.
• Ensure accurate data input and compliance with procedures.
• Maintain confidentiality and provide customer service.

Skills

Excellent customer service skills

Attention to detail

Excellent communication skills

Computer literacy

Education

Educated to GCSE level or equivalent

NVQ Level 2 in Business Administration or equivalent

ECDL Qualification or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

Main area Administration Grade NHS AfC: Band 3 Contract Permanent
homeschooling, Hours Full time - 37.5 hours per week (Monday - Friday)
Job ref 409-7631321

Site Jubilee Courtismus Town St Helens Salary £24,937 - £26,598 per annum
Closing 22/01/2026 23:59 Interview date 30/01/2026

Job overview

We are urgently seeking a Pensions Administrator with excellent customer service skills to support our busy Pensions team. Reporting to the Pensions Team Leader, your job is to accurately prepare and update the NHS Pension/ NEST records/payments via ESR and POL in accordance with the NHS Pension regulations, The Pension Regulator legislation, internal procedures and statutory obligations. Training will be provided.

Attention to detail is essential as is providing excellent customer service, first time every time. You will have excellent communication skills both verbal and written. A workingנד knowledge of Microsoft software,ygons particularly Excel together with the ability to build effective working relationships at all levels.

Interviews will be held on Friday 30th January 2026.

Main duties of the job

Working as part of a team to undertake the preparation and updating of NHS Pension/ NEST records/payments via ESR and POL in accordance with the NHS Pension regulations, The Pension Regulator legislation, Trust’s SFI’s, internal procedures and statutory obligations.

Detailed job description and main responsibilities

KEY DUTIES

• Ensure that queries relating to external agencies are dealt with promptly, courteously and effectively.
• Maintain confidentiality and security of information at all times.
• Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
• Ensure all documentation is filed in accordance with departmental procedures and that stored material is in good condition and readily retrievable to respond to queries and for audit purposes.
• Participate in pension record processing ensuring timescales are met, the Trust’s policies and procedures are followed and all information is accurate and up-to-date.
• Complete pension record processing within the necessary timescales and in accordance with internal/external pension procedures.
• Be fully conversant with the effective utilisation of the NHS Pensions Online system erklad data entry Due to navigation and report generation.
• Validate all output from the monthly pension interface process to ensure all employees’ records have been updated.
• Process appropriate reports, schedules and documents and, if appropriate, print and distribute each payroll period.
• Undertake presentations at Trust inductions providing basic NHS Pension information.
• Interpretation of AfC / Trust terms and conditions of employment relating pensions.
• Interpretation and application of statutory regulations regarding pensions.
• Undertaking on‑going Data Cleanse activities in respect of NHS Pensions matrix 

ADMINISTRATIVE RESPONSIBILITIES

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• Establish and maintain effective working relationships with other individuals of the Directorate, other officers of the Trust, colleagues from the NHS Executive, NHS Pensions and officers from other agencies to ensure the delivery of a professional service focused on achieving a high level of customer satisfaction.
• Effectively liaise with agencies and statutory bodies on all matters relating to the pension functions.
• Effectively liaison with Finance colleagues on all matters relating to the workplace pension schemes.
• Respond promptly and courteously to all correspondence and enquiries from individuals, statutory bodies and requests for information from NHS Pensions/NEST, or other appropriate organisations.
• Participate effectively and promptly in the provision and analysis of accurate financial, statistical and management information.
• Advise managers and staff on local and national regulations, completion of pension documentation and employee’s pension membership.
• Provide information, excluding financial advice to employees on all matters related to pension Zaken contributions and the NHS Pension Scheme, accurately, promptly and courteously.

TRAINING

• Maintain own compliance with the Trusts mandatory and statutory training requirements.
• Demonstrate activities in own area to new staff to support induction training.
• Develop skills and competencies of self through training and development activities, ensuring that progress is maintained and future needs identified and actioned.

Person specification

Qualifications

• Educated to GSCE level and/or equivalent qualification and/or equivalent experience in similar administrator role
• NVQ Level 2 in Business Administration and/or equivalent qualification and/or work experience in an administrative role
• ECDL Qualification and/or equivalent level of qualifications and/or experience

Knowledge & Experience

• Knowledge of payroll & pension procedures
• Experience of using an electronic payroll system
• Experience of working in a customer service environment
• Knowledge of legislation applicable to payroll & pension Auto Enrolment
• Knowledge of NHS payroll & pension procedures and legislation
• Experience of processing NHS Pension forms

Skills

• Excellent verbal and written communication skills with ability to provide accurate advice regarding pension processes
• Able to manage own workload and priorities to ensure payroll & pension deadlines are met
• Accurate data input requiring attention to detail and accuracy
• Computer literate including the use of Microsoft Office applications of Excel, Word and Outlook
• Excellent planning and organisational skills
• Able to work on own initiative, with minimum supervision and able to problem solve using own judgement
• Able to maintain strict confidentiality
• Confident to handle queries from all levels of staff
• Resilient under pressure and able to work at pace to meet stretching deadlines

Other

• Eager to learn and develop skills and knowledge
• Good team player and can demonstrate ability to عدة فريق المصطلح و العمل عن alone
• Adaptable to change

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best telefonu places to work for in England.

Given sometimes we receive a high volume of applications to.CONFIGURE a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed, therefore advised to apply at your earliest convenience.

Equality, Diversity and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective, and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you want to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments to the application process, please contact [e-mail]

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you want to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

Competitive Hiring Practices

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision‑making process. The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.

Certificate of Sponsorship

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.

Flexible Working

We actively support flexible working patterns throughout MWL. All employees have the right to request flexible working from day one of employment. There is no limit on the number of requests they can make. Employees have the right to make requests, have them considered, regardless of the reason. At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working, and we encourage you to also discuss flexible working options at interview stage.

Applying and Processing

Before applying, we encourage you to review the Trust’s Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here. An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents. Good luck with your application. We hope to welcome you to Team MWL very soon.