Pensions Administration Specialist - Hybrid

Equiniti Trust Company, LLC; Crawley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A financial services company in Crawley is seeking a Pensions Administrator to provide quality administration services as per Service Level Agreements. This role includes assisting customers with pension-related inquiries and maintaining data integrity. Candidates should possess strong numeracy and literacy skills, good communication abilities, and a commitment to exceptional customer service. The position offers a hybrid working model and a variety of employee benefits, including a robust pension plan and health support resources.

Benefits

Equiniti Pension Plan; matches contributions up to 10%

Employee Assistance Programme

Employee discounts through EQ Wins Platform

Flexible Benefits plan

Typically 29 days holiday + bank holidays

LinkedIn Learning investment

Qualifications

• Previous experience in a financial/pensions environment is desirable.
• Proven track record of quality, timely delivery.
• Computer literate with willingness to learn.

Responsibilities

• Provide administration service to customers as per Service Level Agreement.
• Check the integrity of customer data and maintain records.
• Resolve customer enquiries based on knowledge of requirements.
• Draft non-standard correspondence in response to queries.
• Produce routine reports and summaries to update records.
• Identify and implement process improvements to enhance service.

Skills

Strong numeracy and literacy skills

Good written and communication skills

Ability to develop working relationships

Ability to work within laid down processes

Basic financial awareness

Desire to deliver exceptional customer service

Education

GCSE (or equivalent) Maths and English Grade C

Job description

A financial services company in Crawley is seeking a Pensions Administrator to provide quality administration services as per Service Level Agreements. This role includes assisting customers with pension-related inquiries and maintaining data integrity. Candidates should possess strong numeracy and literacy skills, good communication abilities, and a commitment to exceptional customer service. The position offers a hybrid working model and a variety of employee benefits, including a robust pension plan and health support resources.