Pension Knowledge and Capability Advisor

Railpen Limited; Tees Valley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading pension management firm in the UK is seeking a Knowledge Management Advisor for a permanent, hybrid role based in Darlington. The ideal candidate will have hands-on experience in the pensions sector or a regulated environment, with strong communication skills to turn complex policy into clear, practical guidance. This role offers competitive salary and benefits, including a pension scheme and extensive family leave options.

Benefits

Competitive salary

28 days annual leave plus bank holidays

Generous annual bonus plan

Private Medical Insurance

Employee assistance programme

Health cash plan

Flexible working options

Qualifications

• Experience in a regulated, process-driven environment like financial services or healthcare.
• Understanding of technical information and ability to create clear guidance.
• Organized, proactive, and open to feedback.

Responsibilities

• Create and maintain knowledge guides and playbooks.
• Ensure accuracy of updates reflecting business changes.
• Collaborate with various teams to align capability standards.

Skills

Hands-on experience in pensions sector or regulated environment

Strong written and verbal communication

Ability to interpret complex rules

Collaboration and relationship-building

Job description

Pension Knowledge and Capability Advisor page is loaded## Pension Knowledge and Capability Advisorlocations: Darlingtontime type: Full timeposted on: Posted Todayjob requisition id: JR2305# Knowledge Management Advisor## IntroWe’re hiring a Knowledge Management Advisor in Darlington on a permanent, hybrid basis. This role is known internally as Knowledge and Capability Advisor.## Who we areRailpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page **.**## The RoleThis is a hands-on position focused on turning complex scheme rules and technical policy into clear, practical guidance for our administration teams. You’ll create and maintain knowledge guides, playbooks, and learning materials, owning content from first draft to final sign-off. Managing a single source of truth, you’ll ensure updates are accurate, timely, and reflect all changes across the business. Working closely with Technical Policy & Services, Member Experience, Pension Administration, and HR, you’ll help embed capability standards and support consistent assessment. Success means trusted, up-to-date content, greater confidence and accuracy across our teams, and a knowledge bank that helps colleagues get it right first time for our members.This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.## The PersonWe’re looking for someone with hands on experience in the pensions sector or another regulated, process-driven environment such as financial services, insurance, utilities, healthcare, or government. You must understand how to interpret complex rules and technical information, turning them into clear, practical guidance and learning materials that colleagues can use with confidence. Strong communication skills both written and verbal are essential, as is the ability to collaborate and build relationships across teams. You’re passionate about helping others develop, open to feedback, and comfortable challenging established practices when they don’t align with our standards. Organised and proactive, you take pride in making the complex simple and supporting colleagues to deliver their best work.Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.## What we can offer you## Rewarding you* A competitive salary (depending on experience)* 28 days annual leave plus bank holidays* Generous annual bonus plan* We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay* 4x Life Assurance cover* Colleague referral scheme## Heath & Wellbeing* Private Medical Insurance* Employee assistance programme* Health cash plan* Eye care vouchers* Flu vaccination## Lifestyle* We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave* Buy and sell holidays* Give as you earn scheme* Paid volunteering days* Flexible half days leave* Electric vehicle leasing* Cycle to work scheme## Next StepsPlease apply via the apply button or visit by 5pm on Friday 9th January 2026.***Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life***.