Payments & Refunds Administrator

The Ardonagh Group; Leeds; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services provider in Leeds is seeking a Payments & Refunds Administrator for their IBA Payments team. This hybrid role involves processing refunds and claims, ensuring compliance with FCA regulations, and working closely with various internal departments. Ideal candidates will have a degree in finance, business, or accounting, and strong skills in Excel and attention to detail. The position offers opportunities for career progression and various corporate benefits.

Benefits

26 days holiday plus bank holidays

Pension scheme

Employee Assistance support

Corporate perks

Paid volunteering day

Qualifications

• Education – Degree in finance, business or accounting (or equivalent) – desirable.
• Experience – Financial experience (desirable).

Responsibilities

• Process refunds and claims payments within policy administration systems.
• Support audit requests for detailed information.
• Ensure full compliance with FCA regulations.
• Communicate with other IBA departments to resolve transactions.

Skills

Microsoft Excel experience

Strong attention to detail

Excellent organisational skills

Ability to use own initiative

Capacity to work under pressure

Ability to build relationships and influence stakeholders

Education

Degree in finance, business or accounting

Job description

Payments & Refunds Administrator

An exciting hybrid opportunity has arisen to join our Client Money Refunds and Claims team, within our IBA Department in Leeds. The new and modern office is in Leeds city centre, approximately 10 minutes’ walk from the train and bus station, along a bus route.

This position is part of the IBA Payments team who specialise in processing refunds and claims. The team works closely with all other areas of the IBA department and liaises with external parties to ensure all regulations, including FCA CASS rules, are complied with. In a fast‑paced environment, progression in and out of the department is available to those who succeed.

What you will do

• Process refunds and claims payments within policy administration systems and banking platforms, and use the banks for investigations and reporting.
• Support audit requests for detailed information and conduct process walk‑through exercises.
• Ensure full compliance with FCA regulations, specifically CASS rules.
• Work with your manager to set and achieve monthly, quarterly & yearly objectives, managing your own workload to meet agreed Service Levels (SLAs) and quality standards.
• Communicate and build relationships with other IBA departments, internal brokers and businesses to investigate and resolve any queried transactions.
• Manage internal accounts and act as the key point of contact for high‑volume clients and insurers.
• Be proactively involved in supporting continuous improvement and lean initiatives.

Who we are looking for

Education – Degree in finance, business or accounting (or equivalent) – desirable.

Skills:

• Microsoft Excel experience
• Strong attention to detail
• Excellent organisational skills
• Ability to use own initiative as well as work within a team environment
• Capacity to work under pressure
• Ability to build relationships and influence internal and external stakeholders

Experience – Financial experience (desirable).

Benefits

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• 35 working hours per week
• Opportunity to progress your career across the entire Ardonagh family
• Award‑winning learning & development offering and support to obtain professional qualifications
• Pension scheme for retirement
• 24‑hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, eyecare vouchers, cycle‑to‑work and more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) – raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business

We offer genuine potential for both personal and professional development. Come and be part of our story and help us shape our future – apply today and one of our team will be in touch.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.