Patient Services Officer

NHS; Plymouth; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading diagnostics provider in the UK is seeking a Patient Services Officer to enhance the patient experience. This role involves administrative support, maintaining clinic standards, and liaising with patients and the team. The ideal candidate will have previous administrative experience, strong communication skills, and an understanding of NHS standards. It's based at Tor View Clinical Rooms (Exeter) with ad hoc travel to Plymouth. The position ensures a welcoming environment for all patients and supports service delivery.

Qualifications

• Previous administrative experience required.
• Experience within a healthcare setting preferred.

Responsibilities

• Welcoming patients and managing appointment queries.
• Ensure accurate entry of patient information.
• Monitor and restock supplies.

Skills

Strong communication and organisational skills

Ability to work independently

Understanding of NHS standards

Job description

The Patient Services Officer supports the smooth running of Tor View Clinical Rooms (Exeter) and Ultracardiac's entire diagnostic services by providing high-quality administrative support and light operational duties. As the primary on-site point of contact, the individual helps maintain a safe, organised, and welcoming environment while ensuring patients receive an excellent experience. The role supports the Patient Services Team with general administration, front-of-house duties, and site coordination tasks.

Main duties of the job

• Act as the on-site point of contact for patients, clinicians and visitors.
• Maintain the clinic environment, ensuring it is fully stocked, tidy, and operating smoothly.
• Act as an integral member of the Patient Services Team in delivering a consistent, high-quality service.

About us

Ultracardiac are a leading diagnostics provider in the Southwest supporting a wide range of patient pathways for NHS Trusts, GPs and Primary Care, and independent sector partners.

We pride ourselves on delivery of high-quality, accessible services for our patients and the collaborative partnerships we have built in the region.

People are at the centre of what we do, and a caring and compassionate workplace culture is fundamental to our continued success - for both our staff and our patients.

Job responsibilities

Key Responsibilities

• Welcoming patients, check them in, and provide information as needed.
• Manage appointment queries, referrals, and general communication.
• Ensure accurate and timely entry of patient information and documentation.li>
• Support Clinical Services with practical administrative needs.

Site Coordination

• Take day-to-day responsibility for the site's environment.
• Monitor and restock supplies suppliers (domestic supplies, stationery and clinical consumables).
• Complete regular basic checks on cleanliness, safety, and standards.
• Report facilities issues promptly to the Patient Services Manager.

Team Support & Professionalism

• Liaise routinely with the Patient Services Team Leader and Manager.
• Contribute positively to team communication, positive workplace culture, service improvement, and patient experience.
• Represent Ultracardiac professionally at all times.

Please note that this role is primarily based at Tor View Clinical Rooms (Exeter), however will require ad hoc travel to our headquarters in Plymouth.

Person Specification

Experience

• Previous administrative experience required.
• Experience within a healthcare setting or customer-facing service preferred.

Skills

• Strong communication and organisational skills.
• Ability to work independently and confidently take ownership of day-to-day tasks.
• Understanding of NHS standards, patient pathways and/or diagnostics if preferable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.