Patient Enquiry Specialist (Hybrid)

Ramsay Health Care Limited; Chelmsford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Chelmsford is seeking an Enquiry Advisor for their National Enquiry Centre. The role involves providing exceptional customer support through telephone, email, and web channels. The ideal candidate will have strong communication skills and a passion for customer service. This full-time position offers hybrid working opportunities after successful completion of probation, along with a range of employee benefits including competitive leave and private medical cover.

Benefits

25 Days Leave + Bank Holidays

Private Medical Cover

Enhanced Parental Leave Policies

Free Training and Development

Employee Assistance Programme

Cycle2Work scheme

Qualifications

• Passionate about leading teams and delivering exceptional service.
• Ability to provide telephone, email and web support to patients.
• Strong relationships and commitment to constant improvement.

Responsibilities

• Provide telephone, email, and web support to patients.
• Deliver a seamless and positive customer experience.
• Contribute to team development at the National Enquiry Centre.

Skills

Customer service experience

Strong communication skills

Positive attitude

Job description

A leading healthcare provider in Chelmsford is seeking an Enquiry Advisor for their National Enquiry Centre. The role involves providing exceptional customer support through telephone, email, and web channels. The ideal candidate will have strong communication skills and a passion for customer service. This full-time position offers hybrid working opportunities after successful completion of probation, along with a range of employee benefits including competitive leave and private medical cover.