Patient Accounts Officer

Nuffield Health Brentwood; Essex; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare charity is seeking a dedicated Patient Accounts Officer to join their team in Essex. The successful candidate will play a critical role in the billing process, enhancing patient experience, and collaborating with hospital teams. Responsibilities include managing billing queries through Salesforce and proposing workflow improvements. A competitive salary and comprehensive benefits are offered, including wellbeing rewards and healthcare support. Join to make a positive impact on patient care.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Meticulous attention to billing processes and patient experience.
• Strong communication skills to liaise with hospital teams.
• Ability to manage and resolve billing queries effectively.

Responsibilities

• Assist the supervisor and management of Salesforce queues.
• Liaise with hospital teams to resolve billing issues.
• Manage billing queries through effective use of procedures.
• Propose improvements and optimize team workflows.

Skills

Attention to detail

Communication skills

Problem-solving

Tools

Salesforce

Job description

Patient Accounts Officer

The Holly Hospital – Essex | Finance | Permanent | Full-Time

Competitive salary available, depending on experience

37.5 hours per week

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

We are seeking a meticulous and dedicated Patient Accounts Officer to join our Holly Hospital team. In this role, you’ll play a critical part in the billing process, contributing directly to the patient experience and the success of our services.

As a Patient Account Officer, you will:

• Assist the supervisor and management of Salesforce queues
• Liaise with hospital teams to resolve billing issues and elevate when required
• Manage billing queries through the effective use of agreed procedures and in coordination with the customer services team.
• Propose improvements and seek opportunities to optimise ways of working within the team.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Apply today… It starts with you.