Passenger Service Agent - Belfast

Jet2careers; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

An airline company in Belfast is seeking a Passenger Service Agent to ensure smooth customer experiences at the airport. Responsibilities include providing outstanding customer service and managing third-party partner interactions. Candidates should be adaptable and calm under pressure. The role offers an hourly rate of £12.53 plus £3.13 for unsociable hours, along with various benefits and a fixed-term contract until November 2026.

Benefits

Free car parking

34 days holiday entitlement

£250 recommend a friend scheme

Pension scheme

Colleague discounts

Annual pay review

Paid training course

Qualifications

• Passionate about delivering outstanding customer service.
• Calm and focused under pressure in a fast-paced environment.
• Adaptable, self-motivated, and enjoys working as part of a team.
• Demonstrates initiative and accountability.

Responsibilities

• Provide friendly customer service throughout the airport process.
• Oversee third-party services while checking in customers.
• Follow safety and security procedures for safe flights.
• Support colleagues and customers during disruptions and delays.

Skills

Customer service

Calm under pressure

Teamwork

Adaptability

Self-motivation

Initiative

Job description

Contract Type: Fixed Term

As a member of our Ground Operations Team at Belfast Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

What will you do in the role?

• Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By overseeing the service of our third party partner whilst checking‑in customers, issuing boarding passes, verifying travel documents.
• Take Responsibility: For following all safety and security procedures and adhering to processes to ensure flights depart safely and on time.
• Work as One Team: By supporting colleagues, third party partners and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

What will you need?

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
• Are adaptable, self‑motivated and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.

What can we offer you?

We offer our valued colleagues a range of benefits including:

• Hourly rate of £12.53, plus an additional £3.13 per hour for unsociable hours (between 11:00 pm – 04:59 am).
• Free car parking at the airport and access to rest areas to relax during breaks.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Recommend a Friend scheme (£250 for successful referrals).
• Lie assurance and pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!
• 20 hour per week contracts are available on a Fixed Term basis until November 2026.
• Rostered Shifts: including early starts, late finishes, weekends, and bank holidays to support our operation. You will work a maximum of 4 shifts in a row, followed by 2 rest days.
• Rosters are provided 4 weeks in advance.

Only one application is permitted for the same role, therefore only apply for the Airport you wish to work at.

At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!