Parts & Retail Advisor - Customer Service & Sales

Ernest Doe & Sons Limited; Fakenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A retail company is seeking a customer service representative in Fakenham to assist with day-to-day inquiries about machinery parts. Responsibilities include dispatching orders and providing excellent customer service over the phone and face to face. The role requires good communication and teamwork skills, with a preference for candidates with prior experience in agriculture or retail. Additional benefits include annual leave, a pension scheme, and staff discounts. The position is full-time, 39 hours a week, with a competitive salary based on experience.

Benefits

32 days annual leave including bank holidays

Company Sick Pay Scheme

Workplace Pension

Employee Referral Bonus Scheme

Winter Flu Jab Service

Car Tyre Discount

Staff Discount in Country Stores

Death in Service Cover (2 x salary)

Qualifications

• Excellent communication and customer service skills needed.
• Experience in agricultural, horticultural, or motor industry parts is a plus.
• Ability to handle cash and card payments accurately.

Responsibilities

• Assist with customer queries about machinery parts.
• Ensure timely dispatch and accuracy of customer orders.
• Provide excellent customer service over the phone and in person.

Skills

Excellent communication skills

Knowledge of agricultural and/or horticultural parts

Excellent people skills

Good understanding of products

Retail environment familiarity

Ability to work under pressure

General computer skills

Attention to detail and accuracy

Team player

Sales motivation

Job description

A retail company is seeking a customer service representative in Fakenham to assist with day-to-day inquiries about machinery parts. Responsibilities include dispatching orders and providing excellent customer service over the phone and face to face. The role requires good communication and teamwork skills, with a preference for candidates with prior experience in agriculture or retail. Additional benefits include annual leave, a pension scheme, and staff discounts. The position is full-time, 39 hours a week, with a competitive salary based on experience.