Parts Advisor - UK Wide

Genuine Parts Company; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Job summary

An automotive parts supplier in Milton Keynes is seeking a Parts Advisor. This role involves handling customer orders and outbound sales calls, promoting offers, and maintaining relationships with local clients. Ideal candidates will have strong customer service and sales skills, along with a proactive work ethic. This position offers benefits such as exclusive discounts and opportunities for career progression.

Benefits

Exclusive discounts from major retailers

Career progression opportunities

Bespoke training

Free pension advice

Access to health and financial tools

Performance-based bonus

Discount on car parts

Qualifications

• Proven ability to build rapport with customers.
• Experience in sales or customer service.
• Ability to work efficiently towards deadlines.

Responsibilities

• Take orders over the phone and upsell to increase sales.
• Make outbound calls to raise customer awareness.
• Build long-term relationships with customers.
• Promote offers and discounts actively.
• Order parts correctly to limit returns.

Skills

Customer service skills

Sales skills

Organizational skills

Proactive attitude

Job description

NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence.

With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Success Criteria

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro-active and enthusiastic when speaking with customers.

  Benefits

  • An opportunity to join a global brand and market leader.
  • Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
  • Opportunities for career progression and bespoke training.
  • Free pension advice from our standard pension provider.
  • Free access to Health, Wellbeing and Financial tools.
  • Potential to earn a performance based bonus, paid monthly.
  • Discount on car parts.

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  Alliance Automotive Group is an equal opportunities employer.