Parts Advisor

Alliance Automotive; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive parts supplier in Swindon is seeking a Parts Advisor to maintain and expand its local customer base. Responsibilities include taking orders, upselling, and outbound calls to increase sales. The ideal candidate will possess excellent communication skills and be proactive in customer interactions. This role offers opportunities for career progression and a performance-based bonus, along with exclusive retail discounts.

Benefits

Exclusive discounts from major retailers

Career progression opportunities

Bespoke training

Free pension advice

Access to Health and Wellbeing tools

Performance based bonus

Discount on car parts

Qualifications

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Skills

Customer service

Communication skills

Organisational skills

Proactive attitude

Sales skills

Job description

Overview

NAPA Auto Parts Commercial is the CV division of Alliance Automotive Group, comprising over 30 branches who provide commercial vehicle parts, tools & equipment, to all segments of the automotive industry. These include independent repair centres, national retailers, fast-fit chains, fleet operators, leasing companies, fleet maintenance companies, and emergency service fleets.

We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value
• Outbound calling to raise customer awareness and achieve higher sales
• Building long-term rapport with local customers
• Actively promote offers, discounts and customer competitions
• Limiting credits and returns by ordering and sending the right parts, first time

Qualifications

• Punctual, organised, and efficient whilst working towards deadlines
• Pro-active and enthusiastic when speaking with customers
• Able to demonstrate empathy towards customers
• Professional and possess excellent communication skills

In return we offer

• An opportunity to join a global brand and market leader
• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat
• Opportunities for career progression and bespoke training
• Free pension advice from our standard pension provider
• Free access to Health, Wellbeing and Financial tools
• Potential to earn a performance based bonus, paid monthly
• Discount on car parts

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