Parts Advisor

BMW; Oxford; On-site; GBP 25,000 - 40,000; Full time

Job summary

A premier automotive retailer in Oxford is seeking a Parts Advisor to bridge customer needs with workshop and sales departments. As a vital team member, you will respond to enquiries, manage orders through e-commerce, and ensure timely delivery of automotive parts and accessories. The ideal candidate boasts strong organisational skills and a customer-focused attitude. Attractive perks include competitive salary, 30 days of holiday, and opportunities for professional development through the BMW Academy.

Benefits

Competitive salary with an OTE of £33,053

30 days holiday (including bank holidays), increasing with service

Your birthday off every year

Paid volunteer leave

Life insurance cover

Training and development through the BMW Academy

Friendly, supportive team environment

Qualifications

• Previous experience in a parts advisor or similar customer‑facing role (motor trade experience preferred).
• Strong organisational and communication skills.
• Confident using IT systems and digital platforms.
• High attention to detail and a proactive attitude.
• A team player with a professional approach.

Responsibilities

• Respond to customer and workshop enquiries for parts and accessories.
• Manage product listings and orders through our e-commerce channels.
• Deliver excellent customer service in person, over the phone, and online.
• Support car parts enquiries and coordinate with service and sales teams.
• Maintain accurate records and manage stock using dealership systems.
• Contribute to a smooth and efficient parts operation.

Skills

Customer service

Organisational skills

Communication skills

IT systems proficiency

Job description

North Oxford Garage is looking for a Parts Advisor,

Your role

As a Parts Advisor, you’ll be the essential link between our customers, workshop, and sales departments. You’ll handle enquiries, process orders, manage stock, and provide expert advice to ensure the right Car and Motorcycle parts and accessories are delivered promptly and accurately.

This is a varied and rewarding role with a balance of face-to-face customer interaction, administrative work, and digital order management.

• Respond to customer and workshop enquiries for parts and accessories
• Manage product listings and orders through our e-commerce channels
• Deliver excellent customer service in person, over the phone, and online
• Support car parts enquiries and coordinate with service and sales teams
• Maintain accurate records and manage stock using dealership systems
• Contribute to a smooth and efficient parts operation

Your profile

• Previous experience in a parts advisor or similar customer‑facing role (motor trade experience preferred)
• Strong organisational and communication skills
• Confident using IT systems and digital platforms
• High attention to detail and a proactive attitude
• A team player with a professional approach

Rewards

• Competitive salary with an OTE of £33,053
• 30 days holiday (including bank holidays), increasing with service
• Your birthday off every year
• Paid volunteer leave to support a cause of your choice
• Life insurance cover
• Training and development through the prestigious BMW Academy
• A friendly, supportive, and professional team environment

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.