Parts Advisor

BMW; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent automotive retailer in Cardiff is seeking a Parts Advisor to support parts identification and maintain stock levels. The ideal candidate will demonstrate excellent customer service skills, effective communication, and a strong attention to detail. Experience in the motor industry is preferred. The role requires flexibility to work various patterns, including weekends, to provide the best service to customers. Rewards include enhanced holiday entitlement and employee discounts.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Experience in a similar role within the motor industry.
• Ability to communicate effectively with customers and suppliers.
• Passion for delivering excellent customer service.

Responsibilities

• Assist customers with parts identification and sourcing.
• Maintain the parts stock room and manage inventory levels.
• Work flexible patterns, including weekends, to meet customer needs.

Skills

Customer service skills

Communication skills

Attention to detail

IT literacy

Organizational skills

Job description

Sytner Cardiff is looking for a Parts Advisor.

Your role

As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.

You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.

Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

Ideally, you will have experience in a similar role within the motor industry and be IT literate.

High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.

We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Rewards

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.