Part-Time NHS 111 Health Advisor – Milton Keynes

NHS; Milton Keynes; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare service provider in Milton Keynes seeks a Part-Time Health Advisor for NHS 111. This role demands strong emotional resilience and excellent communication skills to support callers experiencing a variety of health concerns. You'll manage challenging conversations and provide crucial assistance during emergencies. Ideal candidates will have customer service experience, be NHS Pathways trained, and possess relevant qualifications, including at least 2 GCSEs. Excellent benefits, including paid training and competitive hourly rates, are provided.

Benefits

27 days holiday, rising with service

Automatic enrollment in NHS Pension Scheme

Free car parking

Employee assistance programme

Qualifications

• Good all-round education including 2 GCSEs at grade 4 or above.
• Experience in a customer/patient service environment.
• Familiarity with computerized systems and telephone use.

Responsibilities

• Handle a high variety of calls including mental health crises.
• Support parents with children's minor injuries.
• Provide calm, effective responses in emergencies.

Skills

Customer service experience

Computer literacy

Communication skills

Geographical knowledge

First aid knowledge

Education

2 GCSEs at grade 4 or above including English

NHS Pathways Trained

Job description

A healthcare service provider in Milton Keynes seeks a Part-Time Health Advisor for NHS 111. This role demands strong emotional resilience and excellent communication skills to support callers experiencing a variety of health concerns. You'll manage challenging conversations and provide crucial assistance during emergencies. Ideal candidates will have customer service experience, be NHS Pathways trained, and possess relevant qualifications, including at least 2 GCSEs. Excellent benefits, including paid training and competitive hourly rates, are provided.