Overnight Duty Manager & Club Manager

Rocket Padel AB.; Greater London; On-site; GBP 25,000 - 30,000; Part time

Job summary

A growing sports entertainment company seeks an Overnight Club Host for the Ramadan season to manage operations at their Ilford venue. The role requires leading a team, ensuring customer service excellence, and maintaining a safe and clean environment. With a midnight to 7 AM shift, the ideal candidate should have supervisory experience, a passion for sports, and excellent problem-solving skills. This temporary position may lead to permanent opportunities as the company expands.

Qualifications

• Experience in a supervisory role within hospitality, entertainment, or sports.
• Passion for sports, especially racket sports and fitness.
• Excellent time management and organisational skills.

Responsibilities

• Ensure smooth operation of the venue during overnight hours.
• Act as the point of contact for security and safety concerns.
• Lead a small team ensuring they are trained and motivated.

Skills

Customer service

Team leadership

Time management

Social media engagement

Problem-solving

Job description

Job Title: Overnight Club Host
Location: Rocket Padel Ilford
Hours: Midnight – 7:00 AM (Overnight Shift)
Duration: Temporary position for Ramadan 2026 (Expected dates: February – April 2025)

About Rocket Padel:
Rocket Padel is on an exciting journey to create the most fun, open, and social exercise community for everyone. Since 2018, we’ve expanded rapidly across Scandinavia with over 100 courts, and we’ve now launched in the UK. In 2023, we opened our first venue in Bristol and are now gearing up to launch London’s largest indoor Padel venue.

Our mission is to make sports and fitness accessible and enjoyable for all, and we’re looking for passionate individuals to join our team as we continue to grow!

Your Mission at Rocket Padel:
We are seeking an Overnight Duty Manager to oversee the smooth operation of Rocket Padel Ilford during our extended hours for Ramadan 2026. This temporary position will be key to ensuring that our venue operates safely and efficiently during late-night hours (midnight to 7am) as we expand our opening times for the Ramadan season.

In this role, you'll be responsible for managing the venue overnight, ensuring excellent customer service, maintaining the facilities, and handling any operational needs that arise during the late-night shift.

As part of our exciting growth, we’re also opening further sites in 2026 as well as our existing sites. This temporary role provides an excellent opportunity to gain valuable experience and could lead to a permanent position at the new location. As a member of our team, you’ll play a key part in our mission to create a fun, accessible, and social fitness community while gaining insights into how we operate across multiple venues.

Key Responsibilities

• Operational Oversight: Ensure smooth running of the venue during overnight hours, including managing staff, maintaining high customer service standards, and keeping the facilities operational.

• Security & Safety: Act as the point of contact for all security and safety concerns, ensuring a safe environment for customers and staff.

• Customer Service Excellence: Provide a top-notch customer experience, handling complaints quickly and professionally while maintaining a friendly atmosphere.

• Team Supervision: Lead a small team of staff, including baristas, security, and cleaning staff, ensuring they are trained, motivated, and able to do their jobs effectively.

• Maintenance & Cleanliness: Oversee basic venue maintenance and keep the facility clean, tidy, and fully operational.

• Cash Handling & Reporting: Manage cash transactions and complete shift-end reports for the management team.

• Problem Solving: Deal with any incidents or issues that arise, from customer complaints to emergency situations.

• Communication: Keep clear communication with the Club Manager and other teammates, reporting any operational issues or successes during the night shift.

What You Need to Embark

We’re looking for someone who:

• Is social and enjoys interacting with people.

• Has experience in a supervisory role within hospitality, entertainment, or sports and can lead a team effectively.

• Has a passion for sports, especially racket sport, fitness and well-being.

• Is reliable and able to work well under pressure, especially during late-night hours.

• Has excellent time management and organisational skills.

• Is comfortable using social media and other platforms to enhance the customer experience.

• Has experience in customer service, with a knack for resolving issues in a friendly and professional manner.

• Can adapt to different tasks, such as handling admin, running the café, supporting the shop or conversing with customers.

About the Role

• Job Type: Temporary (for Ramadan 2026)

• Salary: £25,000 – £30,000 (pro rata and depending on experience)

• Shift Hours: Midnight – 7:00 AM (8–9 hour shift)

• Availability: Evening and weekend shifts required

• Location: Ilford, IG1 3PS (local proximity preferred)

• Experience: Previous customer service experience is a plus (1 year preferred)

Why Rocket Padel

Joining Rocket Padel means being part of a growing company at the forefront of the Padel movement. This temporary role offers a unique opportunity to get involved in a high-energy, fun environment with room for growth and development.

We are a diverse, inclusive, and equal opportunity workplace. We encourage applicants from all backgrounds, identities, and abilities to apply and help us create a welcoming and positive environment for all.