Order Processor

Castle Employment Agency Ltd; Scarborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency based in Scarborough is seeking an Order Processor to join their office team. This temporary position offers full training and the potential for permanent placement. Applicants should have prior office administration experience and be confident in customer communication over the phone. The role involves processing orders accurately and providing customer support, with a salary of £12.60 per hour for 40 hours per week, Monday to Friday.

Qualifications

• Previous experience in office administration.
• Confident in speaking with customers over the phone.
• Motivated and driven individual looking for career progression.

Responsibilities

• Provide support to existing customers.
• Create quotations and process orders accurately.
• Clarify or amend orders and provide post-training technical advice.

Skills

Office admin experience

Customer communication

Problem-solving

Job description

Role Overview

We’re looking for an Order Processor to join a friendly and supportive office team in on a temporary basis with the opportunity to go permanent for the right person.

This is a great opportunity to grow your career in a business that offers full training, long term development and a welcoming, open plan working environment.

You will be part of a team that prides itself on accuracy, customer care and high standards. If you enjoy working with customers, solving problems and managing orders with precision, this could be ideal for you.

Key Responsibilities

• Speaking with existing customers and providing support when needed
• Creating quotations and interpreting customer enquiries within agreed timescales
• Processing customer orders accurately from enquiry through to completion
• Contacting customers to clarify or amend orders and providing technical advice after training
• Checking orders against original requests and progressing the to the next stage
• Taking calls for the processing team and transferring to the correct department

Qualifications

We are looking for someone with previous office admin experience who is confident speaking with customers on the phone. You will enjoy working in an open plan office and be comfortable handling a mix of order processing and customer communication. We also want someone who is motivated, driven, and looking to build a long-term career with clear opportunities for progression.

Compensation and Hours

This will be working 40 hours per week Monday to Friday, earning a salary of £12.60 per hour.