Order Processing / Administration / Order Fulfilment (FT 37.5 h)

Fitshop Group.; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fitness retail company based in Glasgow is seeking a Customer Care Representative. In this role, you will support e-commerce and retail customers by processing orders, ensuring accuracy, and maintaining communication regarding their status. You will benefit from full training and a 37.5 hour contract, along with paid holiday and life insurance. Candidates should have over a year of relevant experience and strong communication skills to excel in this customer-centric position.

Benefits

Full training

30 days paid holiday

Life Insurance

Free parking

Qualifications

• 1+ years in order processing or administration role.
• Strong listening skills required.
• Comfortable using email and online telephone systems.

Responsibilities

• Process orders from online, retail, and direct sales.
• Ensure order information accuracy before processing.
• Maintain clear communication with customers about order status.

Skills

Outstanding communication skills

Attention to detail

Problem-solving skills

Collaboration

Verbal communication

Tools

Office packages

PC-based back office systems

Job description

We believe it is important to provide quality support for our Customers. We need our Customer Care team to be confident, polite and personable individuals, with outstanding communication skills to provide a first-class Customer journey through a variety of communication channels.

As an ambassador for Fitshop, you will support, resolve all queries for our retail and e-commerce customers whilst supporting and managing internal relationships. A passion for health and fitness and knowledge of fitness equipment is a distinct advantage but not essential for this role.

In turn you will receive:

• Full training
• 37.5 hour contract
• 30 days per annum paid holiday (inclusive of bank holiday allowance)
• Life Insurance (4x annual salary post probationary)
• Free parking

Key Responsibilities:

• Processing orders from online, retail and direct sales channels
• Responsible for ensuring the order information is accurate before processing and passing to the warehouse team
• Processing orders within a time sensitive manner
• Placing purchase orders and liaising with suppliers
• Processing order amendments and cancellations
• Allocating stock to orders
• Keeping customers updated with their order status

Who you will work with:

In addition to the support from a great team, you will connect with the retail stores, the warehouse team, sales team and purchasing.

You will need:

• To maintain a calm, confident and enthusiastic manner
• 1+ Years in order processing / administration type role
• First class attention to detail
• Strong listening and verbal communication skills
• To be comfortable using office packages, email, online telephone systems and PC based back office systems
• The ability to work collaboratively as part of a wider team and on own initiative
• Must have excellent attention to detail and problem-solving skills

Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.