Order Fulfilment Specialist

Haier Europe; Warrington; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading home appliance company is seeking an Order Fulfilment Specialist based in Warrington. You will be responsible for processing customer orders smoothly from receipt to delivery, enhancing customer satisfaction, and managing relationships. Exceptional communication skills and experience in order fulfilment are essential. The role includes a salary range of £25,150 to £27,000, with hybrid working options available.

Benefits

Up to 6% Employer Pension Contribution

4 x Life Assurance

25 days’ holiday + statutory

Enhanced family leave policies

Enhanced sick pay policy

Employee Assistance Program

Training support schemes

Free fruit and hot drinks

Staff discounts on products

Access to retailer discounts

Dress down Friday

Qualifications

• Excellent customer service experience in a fast-paced environment.
• Demonstrated experience in building relationships.
• Hands-on approach to problem-solving.
• Ability to interpret financial information.

Responsibilities

• Ensure effective processing of customer orders from receipt to delivery.
• Communicate with carriers and update customer data.
• Check product availability and enhance customer satisfaction.
• Work with internal and external stakeholders.

Skills

Customer service experience

Problem solving

Communication skills

Negotiation and influencing

Tools

Microsoft Office

Job description

Order Fulfilment Specialist page is loaded## Order Fulfilment Specialistlocations: Warrington, United Kingdomtime type: Full timeposted on: Posted 4 Days Agojob requisition id: REQ-23993Job DescriptionThree incredible brands, One brilliant team. Together, they’re helping us reach our goal: to be the number one home appliance business in the UK and Ireland. As an **Order Fulfilment Specialist,** you’ll have a key part to play in the success of our organisation.As an **Order Fulfilment Specialist**, you’ll be accountable for ensuring the smooth and effective processing of customer orders from receipt through to delivery. Your remit will span all touchpoints of the customer journey, including updating customer data, processing delivery and collection orders, checking product availability, communicating with carriers and ensuring customer satisfaction.You’ll be based out of our fantastic **Birchwood** park office (WA3 6XG) but you’ll also have the opportunity to work from home **40%** of the time.**Benefits:*** Salary of **£25,150 to £27,000** DOE* Up to **6%** Employer Pension Contribution* 4 x Life Assurance* 25 days’ holiday + statutory* Hybrid working* Enhanced family leave policies* Enhanced sick pay policy* Employee Assistance Program* Training support schemes to aid your development* Free fruit and hot drinks* Brilliant staff discounts on products* Access to Reward Gateway which offers a wide range of retailer discounts* Dress down Friday* Fantastic offices at Birchwood Park. Birchwood Park has an on-site nursery, numerous restaurants and food outlets, a discounted gym and great public transport linksYou’ll have excellent customer service experience gained in a fast-moving business with demonstrable experience building internal and external relationships. You’ll further be able to demonstrate a hands-on approach to problem solving, have excellent communication skills and working knowledge of Microsoft office and be comfortable interpreting financial information.You’ll be working with a variety of internal and external stakeholders, so will need to have excellent communication, negotiation, persuading and influencing skills. It’s also important that you have a desire to solve problems and continually improve our systems and processes.If you have experience within **order fulfilment, order to delivery** or **order processing** then we would like to hear from you.With the strength of our brands behind you, a culture of **high-performance** that motivates you and the **freedom** to drive your career your way, our shared ambition will inspire you and **delight every customer**. Our future. In your hands. Apply now. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.To find out more about what it’s like to work here, visit our careers site:#LI-HYBRIDINDOTC#LI-GWUKICFD2