Optical Retail Specialist – EyeCare & Style Expert

Vision Express; Kilmarnock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer in Kilmarnock is seeking a Retail Optical Assistant. The role involves providing exceptional customer service, assisting with frame adjustments, and supporting eye tests using advanced technology. Candidates should be customer-focused, passionate about eyewear, and team-oriented. The position offers substantial benefits including free eyewear and opportunities for bonuses based on performance. Join an innovative company dedicated to employee development and customer care.

Benefits

Free eyewear (up to £550 annually)

33 days holiday with buy/sell options

Family & friends discounts

Employee wellbeing support

Opportunities to support global vision through the OneSight Foundation

Qualifications

• Confident in engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer engagement

Product recommendation

Positive attitude

Strong communication

Job description

A leading optical retailer in Kilmarnock is seeking a Retail Optical Assistant. The role involves providing exceptional customer service, assisting with frame adjustments, and supporting eye tests using advanced technology. Candidates should be customer-focused, passionate about eyewear, and team-oriented. The position offers substantial benefits including free eyewear and opportunities for bonuses based on performance. Join an innovative company dedicated to employee development and customer care.