Operations Supervisor

FedEx Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global transport company is seeking an Operations Supervisor to manage and motivate a team at Heathrow. The role includes ensuring service levels, educating the team on goals, and maintaining safety practices. The ideal candidate should have experience in shift management, effective time management, and strong customer focus. An attractive compensation package, training opportunities, and career growth await successful candidates.

Benefits

Attractive compensation package

Training and on-the-job learning opportunities

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Qualifications

• Experience in managing a shift and team in a busy freight processing environment is desirable.
• Ability to manage own and team's time effectively.
• Strong customer focus and good communication skills.

Responsibilities

• Supervise a team of operatives and drivers.
• Ensure all team members are motivated and treated fairly.
• Plan and take action to achieve service levels targets.
• Educate the team on business goals and service objectives.
• Ensure the team follows safe and compliant working practices.

Skills

Team management

Attention to detail

Customer focus

Communication skills

Energetic and enthusiastic

Job description

Operations Supervisor at Heathrow.

We have an exciting opportunity for you to join our team as an Operations Supervisor. FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

Working hours: 40 hours per week
Shift pattern: To be confirmed
Salary: £16.57 per hour plus premia for hours worked between 19.00 - 22.00 and 22.00 - 06.00)

What you will be doing

• Supervising a team of operatives and drivers
• Making sure all team members are motivated and treated fairly and consistently
• Planning and taking action to achieve service levels targets
• Educating your team on business goals and service objectives
• Making sure your team follows safe, secure and operationally compliant working practices during the shift

What do you bring with you

• Experience in managing a shift and team in a busy freight processing environment is desirable
• Ability to manage own and teams time effectively with attention to detail
• Be energetic and enthusiastic
• Have a strong customer focus
• Have good communication skills

What do we offer

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happen because we do it together.

FedEx in the UK is Disability Confident Committed.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.