Operations Manager - Marketplace Ops & Growth (London, Hybrid)

zenrox; City of London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A healthcare technology company based in London is seeking an Operations Manager to oversee and optimize processes within its AI-powered marketplace. The role involves managing supplier onboarding, order lifecycle, and establishing performance metrics. Ideal candidates have 4+ years in operations management with a strong focus on process design and optimization. This position offers a hybrid working environment and significant equity opportunities.

Benefits

Significant equity

Foundational role in operations

Direct impact on customer satisfaction

Qualifications

• 4+ years operations management experience in marketplace, e-commerce, or B2B.
• Data-driven approach to decision-making.
• Strong process design and optimization skills.

Responsibilities

• Design and implement operational workflows.
• Manage supplier onboarding process.
• Oversee order lifecycle and payment processing.
• Establish SLAs and performance metrics.

Skills

Operations management

Process design

Performance monitoring

Project management

Problem-solving

Stakeholder management

Communication

Adaptability

Job description

A healthcare technology company based in London is seeking an Operations Manager to oversee and optimize processes within its AI-powered marketplace. The role involves managing supplier onboarding, order lifecycle, and establishing performance metrics. Ideal candidates have 4+ years in operations management with a strong focus on process design and optimization. This position offers a hybrid working environment and significant equity opportunities.