Operations Manager

MBL Solutions Ltd; Wallsend; On-site; GBP 30,000 - 40,000; Full time

Job summary

A market-leading gift card technology provider is seeking an Operations Manager for a 15-month fixed-term contract. This role focuses on supporting operational plans, ensuring customer satisfaction, and collaborating with various teams. The ideal candidate has experience in fast-paced environments and can handle high-profile client relationships. Proficiency in Microsoft Office is required. This is an entry-level position based in Wallsend, UK.

Qualifications

• Experience in a fast-paced environment with high profile clients is essential.
• Ability to handle customer complaints and escalations.
• Understanding of gift card platforms is a plus.

Responsibilities

• Support the delivery of operational plan focused on customers and commercial success.
• Ensure the team operations meet various stakeholder expectations.
• Collaborate with different teams to resolve customer queries efficiently.
• Oversee daily operations of the MBL Operations team.
• Develop and train on new process protocols.

Skills

Fast-paced work environment

Handling customer complaints

Understanding gift card platforms

Financial query resolution

Attention to detail

Proactivity

Advanced Microsoft Office skills

Tools

Microsoft Office (Word & Excel)

Job description

Operations Manager

15 Month Fixed Term Contract (January 2026 - March 2027)

MBL Solutions Ltd is a market‑leading platform gift card technology and services provider, working with some of the largest retailers in the UK. We are a Love2shop company and part of the Paypoint Group.

Website: https://mblsolutions.co.uk/

We work collaboratively to make sure our solutions are not only what your clients need but also what their customers need.

Main Responsibilities

• Support delivery of operational plan which places customers and commercial success at the heart of all you do
• Ensure the operations of the team meet the expectations of customers, board, shareholders, employees and suppliers
• Work closely with the Commercial / Finance / IT / Marketing teams to ensure customer queries are resolved within the specified SLA
• Oversee the efficient and effective day‑to‑day operations of the MBL Operations team
• Develop new process protocols, test where appropriate, communicate and train the team

Person Specification

• Able to work in a fast‑paced environment dealing with high profile clients
• Experience handling customer complaints / escalations
• Understanding of gift card platforms
• Ability to deal with financial and technical customer queries
• Excellent attention to detail
• Proactive
• Advanced user of Microsoft Office (Word & Excel)

Location: Wallsend NE28 9NX

Seniority level: Entry level | Employment type: Contract | Job function: Other | Industries: Retail