Operations Manager

Scottish Federation of Housing Associations; City of Edinburgh; On-site; GBP 68,000; Full time

Job summary

A leading housing association is seeking an experienced Operations Manager to oversee property-related services. This role demands strong leadership and strategic direction, ensuring effective service delivery while managing various operational teams. The ideal candidate will possess significant experience in managing multi-trade workforces, have a solid grasp of financial management, and a proven track record in contract management. This position is office-based with site visits required in Edinburgh.

Qualifications

• Significant experience leading and managing front-line services including call handling and planning.
• Proven track record in resource planning and operational decision-making.
• Strong financial management and budget control experience.

Responsibilities

• Lead property-related operational services for clients.
• Manage multi-trade and cleaning workforces effectively.
• Ensure high-quality service delivery and compliance.

Skills

Leadership in front-line services

Resource planning

KPI delivery

Contract management

Financial management

Project planning

Health and Safety compliance

Job description

Salary: £67,294 per annum
Contract: Permanent
Hours: 35 hours per week
Location: Edinburgh – This role is office-based with regular site visits

Job Type

Full Time

About Harbour Multi-Trades

Harbour Multi-Trades is a one-stop-shop for all your maintenance, repairs and refurbishment needs. Our extensive client base is made up of landlords, lettings agents, housing associations, public sector organisations, private sector companies, homeowners, and developers. We care about our communities, and helping create brilliant places for people to live, visit and do business. In fact, all our profits are reinvested to make a positive difference to people’s lives. This includes everything from supporting projects to providing more affordable homes.

About the role

We are seeking an experienced and dynamic Operations Manager to provide strong leadership and strategic direction across a broad and diverse service area. This is a critical role that ensures the effective delivery of property related operational services, driving performance, quality and continuous improvement across multiple teams. You will be at the centre of our operational delivery, managing customer contact services, front-line property management teams and multi-trade/cleaning workforces to ensure we meet contractual obligations and provide high-quality services to our clients. With significant responsibility for people, budgets and service performance, this role is ideal for an operational leader who thrives in complex, fast-paced environments and is committed to achieving excellence.

About you

• Significant experience leading and managing front-line services including call handling, reception, planning and core repairs, voids and cleaning functions.
• Extensive experience of operational leadership to a multi-trade workforce, setting clear objectives and KPIs for a multi client portfolio.
• Proven track record of resource planning, KPI delivery and operational decision-making.
• Significant experience managing contracts, suppliers and budgets.
• Strong financial management, budget control and procurement knowledge.
• Detailed knowledge of contract management and quality assurance.
• Strong project and resource planning capability.
• Comprehensive understanding of H&S legislation, RAMS and compliance requirements.
• Have a driver’s license.
• Willingness to participate in the out-of-hours on-call rota.

If you would like to be considered for this opportunity, please email a copy of your CV and personal statement to [e-mail]

Closing date for applications: Monday 2nd February 2026

Interviews will be held on Thursday 12th February 2026

Please note we do not accept agency referrals.