Operations Leader - Auto & Secured Lending (AI/Automation)

Lendable Ltd; City of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services provider in the United Kingdom is seeking a Head of Operations for Auto/Secured lending. The role involves managing frontline teams, enhancing operational efficiency, and ensuring excellent customer service. Candidates should have proven leadership experience, strong analytical skills, and a focus on process improvement, particularly in a customer-facing environment. This position offers the opportunity to drive impactful changes within the organization.

Qualifications

• Proven experience managing or supervising multiple teams in a customer-facing or operations environment.
• Strong analytical skills to interpret operational data and propose solutions.
• Demonstrable experience in implementing process improvements with automation.

Responsibilities

• Lead and coach a team of Team Leads for exceptional service delivery.
• Manage day-to-day operations ensuring adherence to service level agreements.
• Identify process pain points and implement recommendations for improvement.

Skills

Team leadership

Analytical skills

Process improvement

Customer service focus

Risk management understanding

Education

Experience managing teams in a financial services context

Job description

A leading financial services provider in the United Kingdom is seeking a Head of Operations for Auto/Secured lending. The role involves managing frontline teams, enhancing operational efficiency, and ensuring excellent customer service. Candidates should have proven leadership experience, strong analytical skills, and a focus on process improvement, particularly in a customer-facing environment. This position offers the opportunity to drive impactful changes within the organization.