Operations Controller(Transport Controller)

CitySprint Ltd; Manchester; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading courier service provider in Manchester is seeking an Operations Controller to manage day-to-day courier resources while ensuring adherence to service level agreements and health and safety parameters. You will support the Service Centre Manager and help contribute to the operational success of the service centre. Ideal candidates will have previous experience in the transport industry, be highly organized, and have excellent communication skills. This role offers a competitive salary and numerous benefits.

Benefits

Impressive holiday allowance

Additional day off for your birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Complimentary annual leave for family moments

Access to health and wellness program

High-street discounts via Medicash Perks

Ride to work scheme

Qualifications

• Manage and exceed customer expectations.
• Act on your own initiative without constant supervision.
• Communicate clearly with clients, couriers, and suppliers.

Responsibilities

• Direct communications relating to designated courier workload courteously and efficiently.
• Monitor jobs through to POD and completion, prioritising platinum customers.
• Proactively support the onboarding of couriers.

Skills

Managing and exceeding customer expectations

Acting on your own initiative

Ability to communicate clearly

Being highly organised

Previous transport industry experience

Solid geographical knowledge

Excellent punctuality and attendance

Computer literate

Job description

Operations Controller | Manchester | Permanent

Salary: £27,572

Hours: 40 Hours per week

Shifts: Monday to Friday, shifts will vary between 06:30 am -19:00 pm

Benefits and perks:

• Animpressive holiday allowancethat rises in line with your years of service.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with ourenhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to ahealth and wellness program.
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high‑street discounts and rewards.
• Ourride to workscheme means you can keep fit while saving money – what’s not to like?

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top‑notch Operations Controller to ensure we continue growing and improving every day.

This is where you come in!

We are looking to recruit an Operations Controller to join our team in Manchester.

As an Operations Controller, you will manage all day‑to‑day courier resources to maximise efficiencies across the network, adhering to customer SLAs and Health and Safety parameters. You will support the Service Centre Manager in creating a KPI‑driven environment focused on service and revenue.

A successful Operations Controller manages day‑to‑day resources within the Service Centre, supporting the Service Centre Manager and Operations Manager to positively contribute to the overall success of the Service Centre. This includes delivering and managing efficient and timely collections and deliveries of all designated resources, as well as managing all stakeholder relationships to ensure CitySprint maintains a positive commercial reputation.

The main responsibilities within the Operations Controller role are:

• Direct communications relating to designated courier workload courteously and efficiently at all times.
• Monitor jobs through to POD and completion, prioritising platinum customers.
• Implement and maintain Service Level Agreements (both customer and service centre specific).
• Proactively keep clients and colleagues informed of any delays or issues.
• Ensure fleet size is sufficient to service clients, particularly during peak periods – maintain levels and recruit when required.
• Proactively support the onboarding of all couriers, ensuring compliance with business regulations and creating a professional image from all courier resources.

The key skills we need you to have for the role include:

• Managing and exceeding customer expectations.
• Acting on your own initiative without constant supervision.
• Ability to communicate clearly with clients, couriers, and suppliers, remaining professional at all times.
• Being highly organised.
• Previous transport industry experience.
• Solid geographical knowledge.
• Excellent punctuality and attendance.
• Computer literate.

Successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

If this Operations Controller role sounds like a great fit we would love to hear from you!