Operational Training and Service Support Manager (Distribution)

NIC Services Group; Leeds; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A national multi-site training organization is looking for an Operational Training & Service Support Manager to deliver essential training across distributed locations in the UK. The ideal candidate will be certified in FLT, MHE, and PIT training and have a strong health and safety background. Key responsibilities include training delivery, mentoring Site Managers, and leading safety compliance efforts. This is a role that requires significant travel, with a competitive salary and performance-related bonuses available.

Benefits

Competitive salary

Performance-related bonus

Travel allowance

Qualifications

• Experience delivering operational training in a multi-site distribution environment.
• Strong focus on safety and compliance in training practices.
• Ability to conduct risk assessments and safety observations.

Responsibilities

• Deliver and assess FLT, MHE & PIT training and refresher programmes.
• Support Site Managers through mentoring and operational support.
• Lead investigations into operational incidents.

Skills

FLT training

MHE training

PIT training

Safety compliance

Education

Certified FLT / MHE / PIT Trainer (AITT or equivalent)

Health & Safety Level 3

NEBOSH

Job description

Operational Training & Service Support Manager (Distribution) - UK – National Multi-Site Role - Travel Required

We’re seeking an experienced Training & Service Support Manager to deliver in-house MHE, FLT & PIT training across our distribution network, ensuring safety, compliance, operational resilience and cost efficiency.

This role partners closely with Site Managers to upskill teams, reduce external training costs, support incident response, and maintain peak operational readiness.

Key Responsibilities

• Deliver and assess FLT, MHE & PIT training and refresher programmes
• Act as technical specialist for operational equipment and machinery
• Support Site Managers through Train-the-Trainer mentoring
• Lead MHE incident investigations and implement corrective actions
• Conduct safety observations, risk assessments and compliance checks
• Maintain training records, certifications and client compliance
• Support onboarding, change initiatives and operational continuity

Essential Qualifications

• Certified FLT / MHE / PIT Trainer (AITT or equivalent)
• Health & Safety Level 3
• Full UK Driving Licence
• NEBOSH

If you’re a safety-focused operational trainer who thrives in a multi-site distribution environment and wants to make a measurable impact, we’d love to hear from you.

Competitive salary plus car & performance related bonus & will require travel & significant periods away from home.

Ideal locations would be Midlands, Derby & the North West / M1 Corridor.