Onsite Retention Specialist – Lancashire

Ruby Energy group; Borough of Wyre; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy supplier in the UK is seeking a Retention Agent to join their team in Thornton Cleveleys, Lancashire. The successful candidate will engage with customers to maximize retention, resolve account issues, and deliver high-quality service. This full-time on-site role emphasizes customer satisfaction and loyalty while contributing to team targets. Candidates should have relevant customer service experience and excellent communication skills. The position offers a dynamic work environment with various employee perks and development opportunities.

Benefits

Buy & Sell Annual Leave Scheme

Company Pension

Free onsite parking

Employee Assistance Programme

Monthly dress down days

Qualifications

• Experience in customer support, sales, or retention environments preferred.
• Ability to communicate effectively with customers.
• Good numeracy skills and problem-solving ability.

Responsibilities

• Engage with customers to maximize retention and resolve issues.
• Deliver high-quality customer service while meeting performance targets.
• Collaborate with other departments to support retention outcomes.

Skills

Customer support experience

Strong organizational skills

Excellent communication skills

IT literacy (Excel, Outlook, Word)

Tools

Junifer

Teams

Job description

A leading energy supplier in the UK is seeking a Retention Agent to join their team in Thornton Cleveleys, Lancashire. The successful candidate will engage with customers to maximize retention, resolve account issues, and deliver high-quality service. This full-time on-site role emphasizes customer satisfaction and loyalty while contributing to team targets. Candidates should have relevant customer service experience and excellent communication skills. The position offers a dynamic work environment with various employee perks and development opportunities.