Onsite Education IT Technician | Networking & User Support

Sota Solutions Ltd; Margate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology service provider based in Margate is seeking an IT Technician to act as the primary contact for customer IT needs. The role involves building strong relationships with staff, troubleshooting hardware and software issues, and ensuring a smooth IT environment. Candidates should have exceptional communication skills, a problem-solving mindset, and experience in an educational setting is a plus. Competitive salary and opportunities for professional development are offered.

Benefits

Competitive salary and benefits

Opportunities for career progression

Culture valuing innovation and collaboration

Qualifications

• Hands-on experience with hardware and software troubleshooting.
• Ability to adapt and learn quickly in a fast-paced environment.
• Exceptional customer service and communication skills.

Responsibilities

• Be the central point of contact for assigned customers.
• Create and maintain relationships with staff at customer organizations.
• Resolve all IT issues efficiently.
• Hands-on resolution of hardware issues.
• Manage and maintain school’s cybersecurity systems.

Skills

Hardware and software troubleshooting

Exceptional customer service

Communication skills

Problem-solving mindset

Team player

Job description

A technology service provider based in Margate is seeking an IT Technician to act as the primary contact for customer IT needs. The role involves building strong relationships with staff, troubleshooting hardware and software issues, and ensuring a smooth IT environment. Candidates should have exceptional communication skills, a problem-solving mindset, and experience in an educational setting is a plus. Competitive salary and opportunities for professional development are offered.