Online Trading & Customer Experience Manager

Sainsbury's Supermarkets Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket chain seeks an Online Manager at their Ladbroke Grove Store in London. This role encompasses leading a team dedicated to online shopping services, ensuring high standards in customer experience and operational efficiency. The ideal candidate has strong leadership skills, experience in a fast-paced environment, and a proven track record in enhancing team performance. Attractive benefits include discounts, an annual bonus, and development opportunities. Join us to make a meaningful impact in a dynamic sector.

Benefits

10% discount card

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching contributions

Colleague support networks

Cycle to Work scheme

Gym membership discounts

Qualifications

• Previous line management responsibilities in a fast-paced environment.
• Ability to deliver KPIs and manage performance issues.
• Experience in customer-facing operations.

Responsibilities

• Lead the online picking and delivery team to ensure service success.
• Engage and coach a large team for a seamless shopping experience.
• Collaborate with other managers for store success.

Skills

Customer service

Leadership

Performance management

Ability to manage teams

Job description

A leading UK supermarket chain seeks an Online Manager at their Ladbroke Grove Store in London. This role encompasses leading a team dedicated to online shopping services, ensuring high standards in customer experience and operational efficiency. The ideal candidate has strong leadership skills, experience in a fast-paced environment, and a proven track record in enhancing team performance. Attractive benefits include discounts, an annual bonus, and development opportunities. Join us to make a meaningful impact in a dynamic sector.