Online Shopping Operations Lead — Early Morning Team

Sainsbury’s Group; Enfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Enfield is seeking a dedicated Online Manager to oversee the online picking and delivery service. This role involves managing a team, ensuring exceptional customer service, and collaborating with store managers. Ideal candidates will have experience in operational leadership and a passion for enhancing customer experiences. Full-time position with a robust benefits package and a mid-senior level seniority.

Benefits

10% discount card for shopping

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching scheme

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• A track record in delivering brilliant customer service and coaching.
• Experience in leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills to manage store operations.

Responsibilities

• Plan and deliver online picking and delivery service.
• Engage and coach the team for seamless service.
• Collaborate with managers for overall store success.

Skills

Operational leadership

Customer service

Team motivation

Performance management

Job description

A leading retail company in Enfield is seeking a dedicated Online Manager to oversee the online picking and delivery service. This role involves managing a team, ensuring exceptional customer service, and collaborating with store managers. Ideal candidates will have experience in operational leadership and a passion for enhancing customer experiences. Full-time position with a robust benefits package and a mid-senior level seniority.