Online Assistant

Sainsbury's Supermarkets Ltd; Leek; On-site; GBP 40,000 - 60,000; Part time

Job summary

A major UK supermarket chain is seeking an Online Shopper in Leek, offering £12.60 per hour for a 16-hour work week. The position involves selecting high-quality products for customers, handling inquiries, and ensuring a delightful shopping experience. Applicants should possess customer service skills, attention to detail, and flexibility for early morning shifts. Competitive benefits include a discount card, generous holiday entitlement, and wellness support, promoting a positive work environment.

Benefits

10-15% discount after four weeks

Free food and hot drinks

Pension matching contributions

Qualifications

• Must be above the school-leaver age.
• Right to Work eligibility in the UK.
• Available for early-morning shifts.

Responsibilities

• Pick and select products for online customers.
• Handle customer queries and assist with orders.
• Provide substitutions for out-of-stock items.

Skills

Attention to detail

Customer service skills

Flexibility

Job description

Location and Pay

Leek Store, Sainsbury's Supermarkets Ltd Churnet Way, Leek Staffordshire, ST13 8YG

£12.60 per hour

16 hours per week

Working in our stores

Our stores are fast‑paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.

Eligibility

• You must be above the school‑leaver age in your country.
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

Role details

This role is for Online Shopper. We have roles for 12‑hour, 16‑hour, and 20‑hour contracts – 3, 4, or 5 mornings a week. Shifts are 04:00‑08:00am; you must be available for weekend working and able to reliably commute to the Leek store. Permanent contracts are subject to passing a probationary period, with performance reviews as part of a target‑driven department.

What you’ll be doing

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery – or providing superb substitutions where products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
• Working behind the scenes to deal with customer queries, process orders, and help load the vans for our Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting with any questions and proactively offering help.
• Building great knowledge about our products, services and promotions to provide recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague

• Happy with early‑morning starts (most shifts start at 4am) and working in a fast‑paced, physical, high‑energy environment, often on your own but also thriving as part of a team.
• Friendly and welcoming with genuine enthusiasm for helping customers.
• Enjoys working in a fast‑paced, physical, high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store; fully trained in a variety of skills, with opportunities to learn, develop and try new things.
• Comfortable learning to use new digital tools and technology to do the job brilliantly and moving shopping containers up to 15 kg.
• Has great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for customers.

Working for us has great rewards

We truly value our colleagues and provide market‑leading benefits and training to reflect that.

• Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight and 5am (where applicable).
• Discount card – 10% off at Sainsbury’s, Argos, Taobao, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – we’ll match between 4‑7.5% of pension contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources for colleagues to understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training and career progression pathways, to help colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Disability Confident Leader commitment

As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment, prioritising those who achieve the highest score and most closely match the essential criteria for the role.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.