Norfolk Swift Response -Reablement Liaison Officer (Nights) (9521)

Norfolk County Council; Norwich; Hybrid; GBP 14,000 - 16,000; Full time

Job summary

A local government council in Norwich seeks a Reablement Liaison Officer to support critical night services. This hybrid role involves taking referrals, coordinating staff logistics, and making timely decisions to ensure a high standard of care is delivered. Ideal candidates will exhibit adaptability, strong ICT skills, and the confidence to assess risks independently. Benefits include guaranteed hours, competitive leave, and health support options.

Benefits

Guaranteed salaried hours

Competitive annual leave

Health and wellbeing support

Qualifications

• Excellent ICT and customer-service skills.
• Ability to work under pressure and tight deadlines.
• Confidence in assessing risk and decision-making.

Responsibilities

• Take referrals via phone and social care system.
• Work alongside the East of England Ambulance Service.
• Plan and coordinate staff logistics.

Skills

Adaptability

Customer service skills

ICT skills

Decision-making

Collaboration

Tools

Liquid Logic

Job description

Norfolk Swift Response – Reablement Liaison Officer (Nights) | 9521 | Permanent Contract | 20 hours per week | £14,271 to £15,211 per annum | (Grade E) | Norwich

Hybrid working (County Hall, Norwich). All staff employed in night roles receive a 10% market supplement to base salary, paid three times a year.

Working Pattern

This is a hybrid role with shifts split between home and office. Shifts run from 9:45 pm to 6:15 am, including weekends and bank holidays on a two‑week rota.

• Week 1: no shifts
• Week 2: Wednesday, Thursday, Friday, Saturday, Sunday

Be the calm voice on the line. Be the difference behind the scenes.

Responsibilities

• Take referrals via phone and our social care system (Liquid Logic)
• Work alongside the East of England Ambulance Service to respond to incoming referrals for Swift and Night Owl services
• Triage incoming information against service eligibility criteria, escalating to a manager where unclear, and make timely decisions on referrals
• Plan and coordinate staff logistics—ensuring the right teams are sent to the right calls, making effective use of staffing resources
• Deploy support workers to respond to unplanned care needs such as falls, personal care, or welfare checks
• Provide real‑time support to support workers in the field—answering queries and offering a calm, reassuring voice
• Support referrals into Norfolk First Support

Why This Role Matters

You’ll be at the heart of a service that operates 24/7, 365 days a year—helping people remain at home and avoid unnecessary hospital visits. Your coordination and decision‑making will directly impact the quality and speed of care delivered.

Who We’re Looking For

• Someone who is adaptable and able to respond to changing priorities and challenges
• Excellent ICT and customer‑service skills
• Ability to work under pressure and to tight deadlines
• Confidence in assessing risk and making decisions independently, knowing when to escalate to a manager
• A collaborative mindset and a team‑focused attitude

Why Join Norfolk Swift Response?

• Guaranteed salaried hours and paid induction, with potential for overtime
• Competitive annual leave and pension scheme
• Norfolk Rewards employee discount programme
• Blue Light Card eligibility
• Health and wellbeing support, including fast‑track physiotherapy and counselling through Norfolk Support Line
• Opportunities for career development and progression

Please contact: [e-mail]

Redeployment closing date: Sunday 4 January 2026 at 23:59

All other applicants closing date: Sunday 11 January 2026 at 23:59