Night Receptionist

Portico Corporate Reception Management Ltd; City of Edinburgh; On-site; GBP 10,000 - 40,000; Full time

Job summary

A boutique corporate hotel in the United Kingdom is seeking a Night Receptionist to provide exemplary customer service and manage front desk operations. The role involves greeting guests, conducting night audits, and ensuring smooth transitions for staff. Ideal candidates are experienced in high-end customer service and possess strong communication and organizational skills. This position offers a supportive and engaging work environment, along with excellent benefits including holiday allowances and personal support services.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Training and development opportunities

Qualifications

• Experience in high-end customer service roles is preferred.
• Strong written and verbal communication skills.
• Ability to build rapport with diverse individuals.

Responsibilities

• Greet customers upon arrival and facilitate smooth check-ins.
• Take care of guest needs during their stay.
• Conduct night audits and manage handovers to the day team.
• Handle emergency situations as needed.

Skills

Customer service focus

Effective communication skills

Organizational skills

Teamwork and adaptability

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Do you thrive on providing the highest levels of service to your clients and customers?
Then why not join Portico as a Night Receptionist based at a boutique corporate hotel, dedicated to the staff of one of Britain’s most revered retailers!

Our team of Receptionists are based at the hotel’s front desk, greeting customers upon arrival, and providing a smooth check in. They will also take care of guest needs during their stay, solving any issues, answering any questions, and ensuring that each gest is provided with a bespoke and personal service for the duration of their stay.

The Night Receptionist also takes care of night audits, handovers to the day team and taking ownership of any emergency situations during the night.

Shifts: 40 hours per week, based on rotational 12-hour shift patterns from Mon dů...

For the successful candidate to fulfil these duties to the standard expected, they will need to be customer focused, with the ability to communicate effectively both verbally and written. They will be able to build rapport Ragnarok different people, showing their passion for exceptional customer service. The successful candidate will also be organised and forward thinking, with the adaptability to work will in a team as well as alone.

The ideal candidate will have experience working within a high-end customer service role.

würth

• Excellent holiday allowance
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• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline遍ployees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which Purdue you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.