Night Porter Roe Valley Resort

Galgorm Group; Limavady; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premier hospitality group in Limavady is seeking a Night Porter to provide excellent service during night shifts. Responsibilities include welcoming guests, managing inquiries, performing security checks, and ensuring satisfaction during events. Ideal candidates will have strong customer service skills and the ability to work independently. This role offers a chance to be part of a dedicated team in a vibrant hospitality setting.

Benefits

Opportunities for growth

Supportive team environment

Qualifications

• Experience in hospitality is preferred but not essential.
• Ability to work night shifts.
• Must be able to handle difficult situations effectively.

Responsibilities

• Ensure all guests receive a warm welcome.
• Maximise customer satisfaction during events.
• Conduct regular security checks around the hotel.

Skills

Customer service

Attention to detail

Communication skills

Problem-solving

Job description

Join to apply for the Night Porter Roe Valley Resort role at Galgorm Group

Job Title: Night Porter Roe Valley Resort

Job Reference: NPG 11/25

Reporting to: Night Manager

Hours: Full‑time night shifts, based 4 nights out of 7 including weekends.

Location: Roe Valley Resort

Primary Objective of Position: To ensure that all guests receive a warm, memorable and personalised welcome to the resort, ensure requests are actioned, complete administrative tasks accurately and within given deadlines, be responsible for the security of the resort and its guests overnight, and set meeting and banqueting rooms to agreed standard and to guests’ specifications.

About Us: We’re committed to driving growth through innovative hospitality by crafting memorable experiences that unite our team, inspire our guests, and strengthen our community. Our vision is to be a pioneering force in hospitality and tourism, empowering people and creating exceptional experiences. Whether you’re starting your hospitality journey, changing careers, or expanding your skills, we’ll support you to reach your aspirations. If you are a person who enjoys night shifts and can work both within a team and independently, please get in touch!

About The Role

Tasks, Duties and Responsibilities

• Maximise customer satisfaction by ensuring that the written details of all assigned meetings, conventions and banquets are arranged properly.
• Meet and exceed customer expectations by ensuring the department provides excellent customer care service.
• Review daily event sheets and set up rooms according to the specific requirements.
• Ensure good communication with all departments throughout the resort.
• Ensure all regular and VIP guests are known and cared for accordingly.
• Handle, follow up and communicate any comments or complaints to the Night Manager/Duty Manager.
• Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift.
• Be fully conversant with handling reservation enquiries and be aware of all current offers.
• Operate the switchboard, credit card machines, hotel alarm systems and other front‑office systems.
• Check‑in late arrivals and check‑out early departures in line with resort procedures.
• Ensure that wake‑up calls are made promptly.
• Have a well‑founded understanding of all resort regulations.
• Run a security check around the hotel regularly during the night.
• Ensure all access to the resort is secured as required by hotel policy and procedures.
• Perform any related security duties as needed overnight.
• Record any unusual occurrences or problems arising to the Night Manager/Duty Manager and take appropriate action.
• Assist in the set‑up and breakdown of banquets, functions and conferences.
• Take room‑service orders, prepare the food and drinks and deliver to guests.
• Monitor the hotel lobby area and ensure that guest requirements are being fulfilled.
• Maintain a clean and tidy lobby and perform other cleaning duties when required.
• Prepare night audit reports as requested.

Security, Health & Safety

• Maintain high confidentiality in regard to guest privacy.
• Report any suspicious behaviour of guests and staff to the Duty Manager/Night Manager.
• Notify the Night Manager and Executive Housekeeper regarding any lost and found property.
• Ensure that all potential and natural hazards are reported immediately, following the correct audit trail.
• Anticipate possible and probable hazards and conditions and notify the Night Manager.
• Fully understand the hotel's fire, emergency and bomb procedures.
• Follow emergency procedures to provide for the security and safety of guests and employees.
• Work in a safe manner that does not harm or injure self or others.
• Support a safe hotel by applying hotel regulations and adhering to existing laws and regulations.
• Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.

Miscellaneous

• Communicate effectively with guests, colleagues and supervisors.
• Handle difficult situations effectively.
• Attend meetings and training required by the Night Manager.
• Accept a flexible work schedule necessary for uninterrupted service to the hotel guests.
• Maintain own working area and materials clean, tidy and in good shape; report defective materials and equipment to the Night Manager.
• Continuously seek to uphold professionalism in own job.
• Know:
  • Hotel fire, bomb and emergency procedures.
  • Hotel health and safety policies and procedures.
  • Hotel facilities and nearby sights of interest and importance (e.g. hospitals, stations, tourist sights).
  • Hotel and corporate marketing and promotional programmes.
  • Corporate clients and clients generating high business volume.
  • May be required to carry out additional duties not listed to suit the business demands.

Perks of the Job

We’re passionate about service, our guests, and, of course, our people. Whether you are new to hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more!

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications we will only contact those that are shortlisted.

Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department.

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS