Night Porter

Village Hotels; Beeston; On-site; GBP 10,000 - 40,000; Part time

Job summary

A hospitality company in the UK is seeking a Night Porter to ensure exceptional guest service during night shifts. This entry-level role involves working closely with various departments to provide support from check-in to room service. Candidates should possess a strong customer service mindset and problem-solving skills. The position offers part-time hours with various employee benefits, including discounts and wellness programs.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on food and drink

30% discount in Starbucks stores

Excellent training and development programs

Flexible working hours

Company pension scheme

Life insurance

Qualifications

• Know what great customer service looks like.
• Ability to resolve guest issues efficiently and positively.
• Strong initiative and the ability to work on your own.
• Consistently high-quality performance.
• Forge and maintain strong relationships with all departments.

Responsibilities

• Ensure every guest receives exceptional service throughout the night.
• Support all departments from front-desk check-in to room service and bar service.

Skills

Customer service

Problem-solving

Working independently

High-quality performance

Relationship building

Job description

Join us as a Night Porter at Village Hotels – a role that keeps our hotels vibrant and our guests delighted 24/7.

As the Night Porter, you will play a crucial role in ensuring every guest receives exceptional service throughout the night. Working alongside the Night team, you will think on your feet, proactively solve problems, and support all departments – from front‑desk check‑in to room service, bar service, and beyond.

Benefits

• Complimentary Health and Wellness Membership at your home club (for you and a family member or friend) worth £1,500 a year.
• Discount on all overnight stays at Village Hotels – enjoy our hospitality from £35 with a friend and grab a great breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on food and drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including Rising Stars and Talent Academy programmes.
• Mobile Gaming training platform – a fun way to learn across several areas of the hotel.
• Discounts and cashback offers on many High Street brands and supermarkets.
• Well‑being and healthcare benefits with monthly programmes to support mental health.
• Mental health first aiders and up to 2 mental‑health days annually.
• Financial wellbeing support including salary drawdown via Wagestream.
• Access to our Employee Assistance Programme for support and counselling.
• Flexible working hours.
• Fun, supportive and inclusive work environment with regular team events.
• Reward and recognition incentive schemes and anniversary rewards for key milestones.
• Electric car salary sacrifice scheme.
• Guaranteed birthday off.
• Discounted health cash plan and sick pay insurance.
• BIG People Days to celebrate, reward and recognise our staff and local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.
• Terms and conditions apply based on your contract.

What We Need From You

• Know what great customer service looks like.
• Ability to resolve guest issues efficiently and positively.
• Strong initiative and the ability to work on your own.
• Consistently high‑quality performance.
• Forge and maintain strong relationships with all departments.

Note: All offers are subject to a successful DBS check in this role.

Seniority Level

• Entry level

Employment Type

• Part‑time

Job Function

• Other
• Hospitality

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