Night Porter

Devonshire Group; Baslow; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prestigious hotel group in the United Kingdom is seeking a Night Porter to serve as the primary contact for guests during late hours. In this part-time role, you will deliver exceptional customer service, manage check-ins and check-outs, and maintain public areas. Candidates should possess strong communication skills, be proficient in IT, and have administrative experience. Flexible working hours include varied shifts with potential for extra pay through service charges and tips.

Benefits

Free meals on duty

Generous food and beverage discounts

Free access to estates

Excellent development opportunities

Free entry to events

Membership of Life Assurance Scheme

Qualifications

• Excellent communicator skilled in customer service.
• Proficient in using IT for administrative tasks.
• Experience in a hospitality or similar environment.

Responsibilities

• Answer telephone calls and check-in/out guests efficiently.
• Process guest administration and handle payment transactions.
• Ensure public areas are presented to a high standard.

Skills

Excellent communication

Proficient IT user

Organised and methodical

Prioritising workload effectively

Tools

Hotel reservation system (Rezlynx or Resdiary)

Job description

Job overview

Night Porter – the main point of contact for our guests during the night, variable hours available.

You will receive discretionary service charge and tips that can increase your pay up to £3000 per annum.

About the roleո

You will be working within the prestigious 4AA Red Star Country house. At the Cavendish Hotel, you will often be the first & last person our guests meet. Your exemplary customer care standards will set the tone for the whole of the Hotel, ensuring guests receive end‑to‑end first‑rate friendly and efficient service.

As part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we pride ourselves on our commitment to building friendly and efficient teams who are focused on delivering exceptional customer service.

Responsibilities

Your duties will include answering telephone calls, checking‑in and out guests efficiently, processing guest administration, handling payment transactions, answering customer enquiries and ensuring public areas are presented to a high standard.

Qualifications

You will be an excellent communicator, a proficient IT user and have previous experience handling administration. Being organised and methodical in your approach to work, you will also be skilled at prioritising your workload to help respond to guest needs as efficiently as possible.

Experience with a hotel reservation system (such as Rezlynx or Resdiary), an awareness of industry standards and knowledge of the local area are all desirable attributes.

Working hours

This is a part‑time position and flexibility is essential to work varied shifts that include weekends, bank holidays, early starts and later finishes; generally 7am to 3.30pm or 3pm to 11pm.

Location

Bakewell

Benefits

• Free meals on duty when in the office (when working over 6 hours).
• Generous food and beverage discounts.
• Free access to Bolton Abbey and Chatsworth Estates.
• Excellent personal development and career opportunities.
• Free entry to the Chatsworth fairs and many events.
• Membership of the Life Assurance Scheme.

EEO Statement

Our core values include “Being Inclusive” and we particularly welcome applications from disabled and BAME candidates who are currently under‑represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.