Night Guest Services Specialist

Peoplebank; Guildford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hotel management company is seeking a Night Team Member in Guildford, UK. In this role, you will manage guest requests, perform security checks, and provide support to staff during the night. Ideal candidates will have prior hotel experience, excellent customer service skills, and a calm demeanor under pressure. The position offers employee discounts, well-being support, and opportunities for career growth.

Benefits

Employee discounts on bedroom rates

Access to global IHG employee room benefits

Shopping discounts

Eye care

Free legal and money advice

Counseling sessions

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Previous experience working in a hotel or similar environment.
• Friendly and professional demeanor.
• Flexible approach to work, including evenings and weekends.

Responsibilities

• Manage guest requests to ensure a pleasant stay.
• Perform regular security checks during the night.
• Provide general support to hotel staff.

Skills

Excellent customer service skills

Strong communication and interpersonal skills

Good organizational skills and attention to detail

Ability to remain calm in high-pressure situations

Understanding of safety and security procedures

Job description

A leading hotel management company is seeking a Night Team Member in Guildford, UK. In this role, you will manage guest requests, perform security checks, and provide support to staff during the night. Ideal candidates will have prior hotel experience, excellent customer service skills, and a calm demeanor under pressure. The position offers employee discounts, well-being support, and opportunities for career growth.