Night Front Office Lead - VIP Guest Experience

Hilton Worldwide, Inc.; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is looking for an Assistant Night Manager to oversee the night Front Office team at their hotel in Tewkesbury. The successful candidate will be responsible for providing exceptional customer experiences during the night, handling inquiries, and leading a dedicated team. Ideal candidates should possess strong leadership skills and a passion for hospitality. This position offers a salary of £13.72 per hour with opportunities for career growth and various employee benefits.

Benefits

Free and healthy meals when on duty

Career development programmes

Corporate responsibility programme

Discounted hotel nights

Team Member Referral Program

Free Health Club Membership

High street discounts

28 days holiday increasing up to 33

Discounted dental and health cover

Free Parking

Accommodation available

Guest Experience Day

Free Golf Club

Qualifications

• Experience in leading a team in a hotel setting.
• Strong passion for customer service and problem handling.

Responsibilities

• Lead the night Front Office team in hotel reception.
• Deliver VIP experiences to guests during night operations.
• Be the main contact for guests’ inquiries and complaints.

Skills

Leadership

Exceptional customer service

Communication skills

Problem solving

Job description

A leading hospitality company is looking for an Assistant Night Manager to oversee the night Front Office team at their hotel in Tewkesbury. The successful candidate will be responsible for providing exceptional customer experiences during the night, handling inquiries, and leading a dedicated team. Ideal candidates should possess strong leadership skills and a passion for hospitality. This position offers a salary of £13.72 per hour with opportunities for career growth and various employee benefits.