Night Front Desk Host — Create Memorable Guest Experience

Imperial London Hotels Limited; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A family-run hotel company in London is seeking a Night Receptionist to join their Front Office team. You will ensure exceptional customer service from check-in to check-out and manage reservations. Ideal candidates will have at least a year of experience in a hotel environment and a knack for solving problems. This role offers an exciting opportunity for growth in a supportive team, along with benefits like holiday rewards and training schemes.

Benefits

28 days holiday, increasing to 33 days

Access to ILH Training Academy

Complimentary uniform dry-cleaning

Team member discounts at hotels and restaurants

Access to an interest-free season ticket loan

Discounts at several high-street brands

Mental health first aid support

Qualifications

• 1 Year of experience in hotel front office or night reception.
• Ability to work in a diverse and varied shift pattern.
• Basic knowledge of Microsoft Outlook and office processes.

Responsibilities

• Manage room reservations and guest check-ins/check-outs.
• Provide exceptional customer service to guests.
• Promote hotel services and local attractions.

Skills

Customer service flair

Problem-solving abilities

Team-oriented attitude

Positive personality

Flexibility for varied shifts

Basic IT skills

Professional English proficiency

Tools

OPERA (PMS System)

Job description

A family-run hotel company in London is seeking a Night Receptionist to join their Front Office team. You will ensure exceptional customer service from check-in to check-out and manage reservations. Ideal candidates will have at least a year of experience in a hotel environment and a knack for solving problems. This role offers an exciting opportunity for growth in a supportive team, along with benefits like holiday rewards and training schemes.