Night Front Desk Executive - Guest Services & Reservations

CapitaLand; Rochester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading real estate firm based in the UK is seeking an Executive, Guest Service (Perm Night) to assist residents with check-in, reservations, and queries during night shifts. The role offers flexible benefits, including comprehensive medical coverage and training opportunities. Candidates should possess strong customer service skills and be adept at cash handling. This full-time position will ensure a balanced cash float and accurate financial transactions.

Benefits

Comprehensive medical coverage

Training and development opportunities

Subsidised accommodation rates

Wellness programmes

Qualifications

• Assist with check-in and check-out procedures.
• Handle cash floats and ensure balance at shift's end.
• Record residents' complaints and perform service recovery.

Responsibilities

• Make and confirm reservations.
• Respond to queries via walk-ins, emails, and calls.
• Produce daily reports and handle bookkeeping.

Skills

Customer service

Cash handling

Problem-solving

Job description

A leading real estate firm based in the UK is seeking an Executive, Guest Service (Perm Night) to assist residents with check-in, reservations, and queries during night shifts. The role offers flexible benefits, including comprehensive medical coverage and training opportunities. Candidates should possess strong customer service skills and be adept at cash handling. This full-time position will ensure a balanced cash float and accurate financial transactions.