Ward Clerk - Acute Medical Unit

Telford Hospital NHS Trust; SHREWSBURY; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Shrewsbury is seeking a Ward Clerk to provide essential admin and clerical support within the Acute Medical Floor. The successful candidate will be the first point of contact for patients, requiring compassionate interaction and high-level organisational skills. Key duties include welcoming patients, answering inquiries, and coordinating requests for healthcare services. This is an exciting role in a fast-paced environment, where teamwork and communication are crucial.

Qualifications

• Experience dealing with the general public.
• Ability to remain calm under pressure.
• Positive and helpful attitude.

Responsibilities

• Receive/welcome new patients onto the ward and ensure records are in order.
• Answer the telephone and respond to requests.
• Request services from allied healthcare professionals as needed.
• Compile required documentation for emergency patients.
• Notify Pathology of urgent blood specimens.

Skills

Good IT skills

Telephone skills

Compassionate manner

Teamwork

Ability to work independently

Tools

Care Flow system

Job description

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your cycle will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen for a Ward Clerk within our team within the Acute Medical Floor.

Admin and clerical support within the acute medical floor based on AAU/AMU/SDEC. The successful candidate will often be the first face patients and relatives see when visiting the units, they must be a welcoming and compassionate individual, who can work independently and as part of a team.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filingcuda, using the Care Flow system and booking appointments.

AAU/AMU is a fast‑paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the teamele. We also have a Same Day Emergency Care (SDEC) which provides same day care to medical patients.

The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.

Main duties of the job

• eceive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
• Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
• Answer the telephone, responding to questions or requests as appropriate.
• Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters).
• Make outpatient referrals as requested by nursing staff.
• Notify Pathology of urgent blood specimens when requested by nursing staff.
• Request and collect (or deliver when requested) notes and x-rays from various departments.
• Order transport for patients as requested by nursing staff, competing appropriate paperwork.

Working for your organisation

AAU/AMU at Shrewsbury hospital is a very busy, friendly unit. Patients are referred from GP/ED, resulting in the personnal being very busy. It is staffed by a diverse, multi disciplinary team whose