Network Support Officer WiFi

Transformationunitgm; Cardiff; On-site; GBP 31,000 - 39,000; Full time

Job summary

A major healthcare provider is seeking a Network Support Officer to join their Wi-Fi team at the University Hospital of Wales. This fixed term position supports the implementation of Digital Wireless Improvements and requires strong technical knowledge of wireless technologies. The successful candidate will address IT network issues across the Health Board and should possess excellent organizational and communication skills. This role is suitable for those with significant experience in networking and relevant qualifications.

Qualifications

• Ability to support development of Electronic Prescribing and Medicines Administration.
• Experience in troubleshooting network faults in large-scale enterprise networks.
• Strong technical knowledge of wireless technologies.

Responsibilities

• Support Wi-Fi improvement project within the Health Board.
• Proactively address IT network issues across the organisation.
• Learn and adapt to new systems quickly.

Skills

Knowledge of scaleable physical infrastructure design requirements and techniques for wireless, fibre and copper based solutions

Knowledge of the latest copper & wireless networking standards

Knowledge of Wireless technologies, IP and associated protocols

Knowledge with Cisco WLC’s

Working knowledge of Cisco Prime infrastructure

Knowledge of commonly used application protocols

Education

Degree or equivalent experience

Relevant technical networking qualifications such as BICSI, CCNP, CCDP

Tools

Cisco Prime

Cisco WLC

SolarWinds

Job description

Main area Wireless Network Engineer Grade Band 5 Contract 9 months (Fixed term until 30th September 2026 due to funding) Hours Full time - 37.5 hours per week Job ref 001-AC221-1225

Employer Cardiff and Vale University Health Board Employer type NHS Site University Hospital of Wales (UHW) Town Cardiff Salary £31,516 - £38,364 per annum Salary period Yearly Closing 04/01/2026 23:59

Network Support Officer WiFi

Band 5

WHO WE ARE:

Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.

We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:

· We are kind and caring

· We are respectful

· We have trust and integrity

· We take personal responsibility

OUR REGION:

Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

Job overview

This is a fixed term position until 30th September 2026 due to funding.

A new and interesting opportunity is available for a motivated person to join the Network Team at the University Hospital of Wales, Cardiff as a Network Support Officer Wi‑Fi.

We are looking for a Network Support Officer within the Wi‑Fi team. This role will support the development and implementation of Electronic Prescribing and Medicines Administration ePMA application and Digital Wireless Improvements throughout the UHB. The role is suitable for someone with a strong technical knowledge of wireless technologies to support the Wi‑Fi improvement project.

The post holder will be expected to be an active member of the Network Team responsible for being proactive and reactive to IT network issues across the Health Board, specifically wireless, providing an effective support function within the Network Team of the Health Board

The successful candidate will need to be able to learn new systems quickly and be able to adapt to modern technologies as they are introduced by the service.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

This post is for a technically skilled Network Support Officer (Wi‑Fi) who has knowledge and experience to help with the setup and maintenance of the wireless network to support Digital Wi‑Fi Improvements as well as such systems as Electronic Prescribing and Medicines Administration (ePMA).

The successful candidate must have excellent organizational, problem‑solving, and communication skills. They must be able to work under pressure and have the ability to work well in a team setting to maintain a high level of service.

Fixed term until 30th September 2026 due to funding

Working for our organisation

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

Person specification

Skills

• Knowledge of scaleable physical infrastructure design requirements and techniques for wireless, fibre and copper based solutions
• Knowledge of the latest copper & wireless networking standards, in particular the design requirements for Wireless and Category 5e/6a installations
• Knowledge of Wireless technologies, IP and associated protocols, including DHCP, SNMP and DNS
• Knowledge with Cisco WLC’s, Survey, Planning and Management Tools (Catalyst Centre, Prime, Ekahau, AirMapper etc)
• Knowledge of Cisco Wireless 2.4 and 5GHz and latest standards
• Working knowledge of Cisco Prime infrastructure and/or Cisco Catalyst Center (DNA)
• Knowledge of CastleRock SNMPc or equivalent eg SolarWinds
• Knowledge of commonly used application protocols e.g. HTTP, SMTP, Telnet, FTP, etc.

Experience

• Sufficient experience of exposure to Cisco Systems Hardware, Software and Services - in particular Wireless products
• Sufficient experience of troubleshooting network faults in large-scale enterprise networks
• Significant experience of designing and implementing LAN cabling infrastructures for large scale building projects
• Experience of I.T. systems in a hospital environment.
• Exposure to clinical I.T. systems.
• Significant experience of designing combined voice and data infrastructure cabling systems

Qualifications

• Degree or equivalent experience
• Relevant technical networking qualifications such as BICSI, CCNP, CCDP or other recognised network qualification

MANAGING YOUR APPLICATION:

We are committed to promoting inclusion, where all staff have a sense of belonging. We welcome applications from everyone and recognise the need for our workforce to represent the diversity of the population we serve. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect and where diversity is celebrated. We aim to create a working environment where every individual can fulfil their potential no matter their disability, sex, gender identity, race, sexual orientation, age, religion or belief, pregnancy and maternity or marriage and civil partnership status.We are keen to break down barriers in the UHB, and encourage applications from under‑represented groups.

Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.

The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self‑assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

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