Network Admin Support

Automobile Association; Melton Mowbray; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A national automotive service organization is seeking a motivated Network Admin Support to assist in onboarding garages and managing customer service tasks in Melton Mowbray. In this hybrid role, you will train garages on the Unity system, maintain records, and support sales efforts. The ideal candidate should have administrative experience, proficiency in Microsoft Office, and strong communication skills. This position also offers various employee benefits, ensuring a rewarding work environment.

Benefits

25 days annual leave plus bank holidays

Worksave pension scheme with up to 7% employer contribution

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Company funded life assurance

Diverse learning and development opportunities

24/7 remote GP service

Qualifications

• Previous administrative experience required.
• Confidence in using Microsoft Office and Outlook.
• Ability to handle pressure and tight deadlines.

Responsibilities

• Onboard new garages by setting up CRM profiles.
• Deliver CRM training to ensure garages can use the system.
• Organize audits and manage Area Manager schedules.
• Build strong relationships with garages.
• Resolve queries professionally and promptly.

Skills

Administrative experience

Microsoft Office proficiency

Effective communication

Attention to detail

Ability to work independently

Proactive under pressure

Job description

Job Title: Network Admin Support
Location: Melton Mowbray – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

This is the job

Join our AA Approved Garage Team as an Administrator and play a key role in keeping our network running smoothly. You’ll support Area and Sales Managers with customer service tasks and ensure new garages are onboarded quickly and efficiently.

Your day-to-day will include helping garages with queries, providing training on our Unity system, and promoting the goods and services we offer. You’ll also keep garage records up to date, manage parts accounts, and assist the sales team to deliver an exceptional experience across the network.

What will I be doing?

• Onboarding new garages by setting up CRM profiles, customer mandates, and requesting Euro Car Parts accounts.
• Delivering CRM training to garages, ensuring they can use the system confidently.
• Booking and planning audits, sending confirmations, and organising Area Manager diaries.
• Building strong relationships with garages through regular communication and support.
• Answering and resolving queries from the department inbox promptly and professionally.
• Working closely with your Area Manager to provide garage support and assistance.
• Supporting the sales team by identifying growth opportunities and promoting products.
• Updating management sheets and trackers regularly to keep all tasks accurate and up to date.

What do I need?

• Bringing previous administrative experience to manage tasks efficiently.
• Using Microsoft Office and Outlook with confidence and accuracy.
• Having knowledge of the motor industry aftermarket (preferred but not essential).
• Contributing ideas and suggestions to help the team improve and grow.
• Working independently without close supervision while staying focused.
• Handling pressure and meeting tight deadlines with a proactive approach.
• Communicating clearly and professionally with colleagues and customers.
• Showing attention to detail when updating records and managing data.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.