Moving, Handling and Posture Care Trainer Practitioner

North East Ambition; Blyth; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading firm in intellectual property is seeking a Director for their IP Recordals service based in Blyth, England. This senior role involves shaping customer engagement strategies and leading a team to deliver exceptional service. Key responsibilities include overseeing client delivery, managing team dynamics, and aligning with market trends for continuous improvement. Ideal candidates will possess strong leadership skills and a proven ability to operate in fast-paced environments. This position offers a competitive package with opportunities for professional growth.

Responsibilities

• Lead and manage a team focused on delivering a global IP Recordals service.
• Oversee the delivery of IP Recordals to Protect clients, ensuring high levels of customer satisfaction.
• Continuously review cost to serve and manage capacity.
• Work collaboratively with sales function to nurture account plans.
• Monitor market trends and client needs for business improvement.

Skills

Ability to operate in a matrix organisation

Experience in building scalable operating model

Ability to work with sales teams to deliver a world-class customer experience

Commercially orientated

Proven track record in building and developing teams

Ability to prioritize and multi-task in a timely manner

Self-starter working without supervision

Job description

Director, IP Recordals

The Director, IP Recordals will shape and lead the delivery and customer engagement model for our global Recordals service. This senior role focuses on implementing a scalable Target Operating Model, ensuring our clients receive consistently exceptional support and guidance. They will play a key part in strengthening customer confidence, encouraging use of our IP Solutions Digital Platform, and driving ongoing process improvements to keep the service efficient, reliable, and future‑ready.

Key hendley Responsibilities

• Lead and manage a team focused on delivering a global IP Recordals service.
• Oversee the delivery of IP Recordals to Protect clients, ensuring high levels of customer satisfaction and retention.
• Continuously review cost to serve, manage capacity & utilization.
• Engage customers effectively and work collaboratively with sales function to nurture account plans.
• Partner with Sales and Customer Onboarding teams on RFP responses regarding IP Recordals, supporting the construction of Contracts and Statements of Work.
• Monitor market trends and client needs to identify opportunities for business growth and improvement.
• Collaborate with the Sales team to align service delivery with client needs and revenue targets.
• In conjunction with IP Solutions product function, evolve and localise gelden IP Recordals product offering.
• Partner with HR to support talent development and retention strategies.
• Coordinate with IT and Finance to ensure operational efficiency and compliance with corporate policies.
• Develop and implement annual objectives and performance metrics to achieve revenue and profit targets.
• Provide guidance and support to team members to ensure effective execution of daily operations and long‑term objectives.
• Foster a trusting and collaborative work environment that encourages professional growth and self‑development.
• Promote a culture of continuous learning and skill development within the team.

Skills & Experience

• raith Ability to operate in a matrix organisation.
• ibet Experience in building UNO scalable operating model.
سخت. Ability to work with sales teams to deliver a world‑class customer experience.
• understand How to deliver scalable localisation.
• commercially orientated.
• Proven track record in building and developing teams.
• Ability to prioritize and multi‑task in a timely manner in a fast‑paced environment.
• Self‑starter, working without supervision and able to navigate across internal and external senior stakeholder groups.

Life at RWS

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, weaspict all our people resultado live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

awuem RWS embraces DEI

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and минимindividual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

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Seniority level

Director

Employment type

Full‑time

Job function

Legal

Industries sfrates

Business Content

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