Motor Claims Handler Third Party Team

Political, International and Development Studies Student Association; Norwich; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading customer service organization in the UK is seeking candidates to join their Motor Claims Team. The role involves supporting Third Parties through the claims process, articulating the benefits of services with a focus on exceptional customer care. Ideal candidates will have a strong customer service background, an ability to negotiate, and thrive in a fast-paced environment. Flexible working options are available, along with an attractive benefits package including a generous pension scheme and employee discounts.

Benefits

Generous pension scheme – up to 14% contribution

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares per year

Supportive policies including parental leave

Flexible benefits including sustainability options

Paid volunteering days

Wellbeing support and tools

Responsibilities

• Support Third Parties through making a claim.
• Contact Third Parties to articulate the benefits of using Aviva’s services.
• Build rapport with Third-Party customers providing excellent service.

Skills

Ambitious personality, with a can-do attitude

Ability to work in a fast-paced environment

Passionate about delivering excellent customer service

Effective telephony skills

Ability to negotiate and objection handle

Job description

Our standard full‑time contracts are for 35 hours per week (with options for part‑time working). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for a 40 hour contract following your Team Leader's approval.

Due to the nature of this role, we will require full‑time training in our office for approximately six weeks.

Shift pattern: Vary between 08:00 am – 08:00 pm Monday – Sunday (one late shift per week, Saturday or Sunday rotation every seven weeks with a lieu day in the week).

We currently have fantastic opportunities to join Aviva’s award‑winning and market‑leading Motor Claims Team! If you enjoy working in a fast‑paced environment, have an empathetic customer‑service style with an aptitude for sales, we would love to hear from you.

A Bit About The Job

As part of the Third‑Party Capture Motor Claims team, you will be supporting Third Parties through making a claim when our own customer was at fault for the incident. You could be contacting them to articulate the benefits of using Aviva’s services, such as our repair network, or you could be dealing with queries they have during the process. You will be able to build an instant rapport with our Third‑Party customers with the ability to negotiate and provide an excellent level of care and service.

Skills And Experience Were Looking For

• Ambitious personality, with a can‑do attitude
• Ability to work in a fast‑paced environment, multi‑tasking and prioritising responsibilities
• Passionate about delivering excellent customer service
• Ability to identify what matters to Third Parties, and confidence in sharing this with your team
• Effective telephony skills, with the ability to negotiate, objection handle to achieve excellent outcomes

What You’ll Get for this Role

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carers leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone

We’re inclusive and welcome everyone. We want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working, spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.