Mobile Vending Operator

Luigi Lavazza SPA; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading coffee equipment company in Manchester seeks a technician to provide technical assistance for coffee machines. Responsibilities include installing and setting up equipment, training customers on proper usage, performing routine repairs, diagnosing faults, and maintaining accurate documentation. Ideal candidates will have strong communication skills and a customer-oriented approach. This role offers an opportunity to work with cutting-edge technology in the coffee industry.

Qualifications

• Experience in technical service processes and customer training.
• Ability to communicate technical information clearly.
• Skills in maintaining documentation and troubleshooting equipment.

Responsibilities

• Install and set up equipment at customer locations.
• Train customers on equipment usage and best practices.
• Perform routine repairs and maintain coffee machines.
• Diagnose coffee machine failures and provide feedback.
• Document technical service and keep customers updated.

Skills

Communication & Impact

Problem Solving & Decision Making

Leading People

Planning & Managing Priorities

Customer Orientation

Job description

The role is responsible for providing technical assistance to customers on coffee machines. This involves installing and setting up the relative equipment at customer locations, training customers of proper equipment usage, and performing routine repair and maintenance activities. Further, the role requires performing initial diagnosis of coffee machines for quality faults, providing feedback to relevant internal stakeholders for troubleshooting, and keeping customers informed of progress. Finally, the role entails documenting the technical service provided, and staying updated on industry trends and emerging technologies to ensure continuous competencies development and updating.

MAIN RESPONSIBIL successful

• 1. Is responsible for the installation and setup of equipment at customer locations, following technical manuals and installation procedures, and ensuring that all components are properly connected, configured and functioning (if the service is not performed by the supplier).
• 2. Is responsible for training customers on how to use equipment properly, including explaining functionalities, demonstrating best practices, and answering any questions or doubts.
• 3. Performs routine repair and maintenance activities, replacing defective parts, performing software updates or routine maintenance to prevent future problems.
• 4. Performs an initial diagnosis of coffee machine failure for matters related to quality faults, identifying root causes, defective components, and providing feedback to the Quality Manager for troubleshooting.
• 5. Effectively communicates technical information to non-technical individuals, addressing customer concerns, providing updates on progress, and ensuring customer satisfaction with the service provided.
• 6. Maintains accurate and thorough documentation on findings, steps taken to diagnose and resolve issues, spare parts replacement, and any recommendations for ongoing maintenance.
• 7. Keeps abreast with industry trends and emerging technologies, attending training sessions, workshops, or pursuing certifications to enhance competencies.

GENERAL SKILLS

• Communication & Impact
• Problem Solving & Decision Making
• Leading People
• Planning & Managing Priorities
• Customer Orientation

TECHNICAL COMPETENCIES

• Technical Service Processes - Foundational Knowledge
• On Field Technical Service - Full Knowledge & Application

Job Segment: Equipment Operator, Manufacturing