Membership Success & Retention Advisor

Sandman Hotel Group; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in England is seeking a proactive Membership Co-Ordinator / Advisor to manage member interactions and drive retention. Responsibilities include engaging new members, resolving queries, and ensuring accurate member records. Ideal candidates will have a background in sales or customer service, strong communication skills, and a genuine interest in fitness. This position offers benefits like complimentary club membership and a supportive team culture.

Benefits

Complimentary club membership

Discounted Food & Beverage

Complimentary Bonus breaks

Qualifications

• Proven experience in sales or customer service, preferably in leisure or fitness.
• Confident communicator capable of handling high call volumes.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• Engage new members through calls to welcome and assist them immediately.
• Drive retention by following up with members to promote engagement.
• Manage membership records ensuring accuracy and compliance.
• Handle payment issues and process membership changes.
• Support sales initiatives and member renewals.

Skills

Sales experience

Customer service

Strong communication skills

Organisational skills

Resilience and target-driven

Tools

CRM systems

Job description

A leading hospitality group in England is seeking a proactive Membership Co-Ordinator / Advisor to manage member interactions and drive retention. Responsibilities include engaging new members, resolving queries, and ensuring accurate member records. Ideal candidates will have a background in sales or customer service, strong communication skills, and a genuine interest in fitness. This position offers benefits like complimentary club membership and a supportive team culture.