Membership Manager

Peoplebank; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury membership club in Greater London is seeking a Membership Manager to enhance member experiences. This role involves being the primary contact for members, delivering personalized service, and ensuring high standards of hospitality. Successful candidates will have experience in customer relations, exceptional attention to detail, and strong communication skills. The role offers a competitive salary, generous holiday package, and opportunities for personal and professional growth, fostering a welcoming and inclusive environment.

Benefits

Generous 'Refer a Friend' scheme up to £1,000

Paid time off for volunteering

28 days holiday, increasing with service

Company pension scheme

Financial well-being support through Wagestream

Employee Assistance Program for mental health support

Qualifications

• Proven experience in a similar role in luxury market.
• Passionate about creating exceptional experiences.
• Must be engaging, personable, and professional.

Responsibilities

• Deliver a positive member experience.
• Support member strategy and applications.
• Collaborate on revenue maximization strategies.
• Introduce yourself to new members.

Skills

Member/Customer relations experience

Experience with CRM systems

Exceptional attention to detail

Confident communication in English

Organizational skills

Tools

Seven Rooms

Job description

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role

As the Membership Manager, you will serve as the primary point of contact for members and their guests within the club. Working across evenings and weekends, you will ensure that every visit delivers a personalized and seamless experience tailored to individual preferences. As a visible presence on the floor and a trusted ambassador for The Roof Gardens, you will embody the club’s values through professionalism, warmth, and integrity. Your confident, charismatic demeanour and meticulous attention to detail will help create memorable experiences that reflect the exceptional standards of our brand.

Key Responsibilities

• Deliver a positive member experience and be the ‘face’ of The Roof Gardens.
• Work with the Membership team to support Member strategy in identifying potential new members and supporting applications.
• Collaborate and/or feedback on any member strategies aimed at maximising revenue and enhancing the club reputation.
• Work with Membership and F&B Management to support guest experience.
• Reach out to new members specifically to introduce yourself as a friendly face and convert to memberships.

About you

• Demonstratable experience in a similar Member/Customer relations role in a similar business in the luxury market.
• Experience working with Seven Rooms and CRM systems.
• Passionate for curating exceptional member experiences.
• Engaging, personable and professional at all times with exceptional attention to details.
• Discretion, confidentiality, and a true passion for hospitality and customer service
• A desire to work flexible hours including evenings, weekends, and holidays as required
• Great organisation skills and confident communicator of the English language.
• Competitive salary above market rate
• 28 days holiday, increasing up to 33 days with each year of continuous service
• Celebrate you day - paid time off on us
• Generous 'Refer a Friend' scheme up to £1,000
• Team socials to celebrate our successes
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Paid day off each year for volunteering
• Company pension scheme

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.