Matchday Ops Team Member

Kia Oval; City of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent sports venue in the City of London is seeking a Matchday Ops Team Member to assist in delivering a seamless matchday experience. Responsibilities include setting up equipment, maintaining cleanliness, supporting uniform coordination, and providing on-the-day assistance. The ideal candidate is aged 18 or over, physically fit, and possesses excellent time management and communication skills. This entry-level position offers a pay rate of £13.85 per hour and requires weekend and holiday availability. Training will be provided.

Benefits

Meal and drink provided on matchday shifts

Qualifications

• Aged 18 or over.
• Eligible to work in the UK.
• Physically fit to handle moderate manual tasks.
• Positive attitude and strong attention to detail.

Responsibilities

• Assist with the setup and pack-down of operational equipment.
• Maintain asset management system for operational equipment.
• Keep operational and staff areas clean and tidy.
• Organise and distribute uniforms and essential matchday equipment.
• Provide professional support during live events.
• Assist with traffic management duties.
• Maintain clear communication with team contacts.
• Support compilation of post-match reports.

Skills

Attention to detail

Time management

Teamwork

Professional demeanour

Job description

Matchday Ops Team Member

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Hours of Work

• Contract Type: Casual
• Hours vary depending on match schedules and events
• Weekend and bank holiday availability required

Role Overview

We are seeking dedicated Matchday Ops Team Members to help deliver a smooth, professional matchday experience. This role is crucial for ensuring that the venue is ready to welcome spectators and staff alike. We pride ourselves on a friendly, efficient, and respectful working environment. Team members must be proactive, reliable, and willing to support colleagues to ensure the highest standards are maintained. Training is available to help you excel in every aspect of the role.

Key Responsibilities

• Event Setup and Pack-Down: Assist with the setup and pack-down of all operational equipment as directed by the Safety and Operations teams. This includes but not limited to signage, barriers, radios, and uniforms.
• Asset Management: Jointly maintain the asset management system, ensuring all specified operational equipment is logged, tracked, and stored correctly. Report any losses, damages, or maintenance issues promptly.
• Operational area maintenance: Keep all operational and staff areas (briefing rooms, welfare spaces, and break areas) clean, tidy, and well-presented throughout the year. Ensure supplies are replenished and waste is managed appropriately through liaising with relevant support.
• Uniform and equipment coordination: Organise, distribute, and collect uniforms, radios, earpieces, accreditation, and other essential matchday equipment. Maintain accurate records of issue and return.
• Uniform care and presentation: Wash, dry, and iron uniforms to maintain consistent presentation standards and readiness for each event. (Note that some events may require dry cleaning to be organised)
• On-the-Day Support: Provide responsive, professional support during live events to resolve uniform, equipment, or logistical issues quickly and effectively. Act as a key liaison point for stewards and supervisors requiring replacements or assistance.
• Traffic Management Support: Assist with basic traffic management duties to support site readiness, vehicle movement, and egress operations as directed by the Safety or Operations team. (Training provided)
• Communication and Teamwork: Maintain clear, professional, and timely communication with the Safety, Operations, and Staffing points of contact. Contribute to a positive and cooperative working environment.
• Post-Match Collation and Reporting: Support the compilation of post-match reports where required, including incident summaries from relevant supervisors, equipment logs, or anything else required for review by the Operations of Safety team.

Professional Conduct Expectations

We Expect All Team Members To:

• Treat colleagues and all staff with respect and courtesy always.
• Be proactive, focused, and fully engaged in duties.
• Arrive on time, ready to work, and maintain a strong work ethic.
• Follow instructions carefully and contribute positively to the team environment.

Requirements

• Essential requirements:
• Aged 18 or over
• Eligible to work in the UK
• Physically fit and able to handle moderate manual tasks
• Positive attitude, professional demeanour, and strong attention to detail
• Excellent time management and communication skills
• Team player who takes responsibility for their duties

Benefits

• Rate of Pay – £13.85 per hour (excluding holiday pay)
• Perks – Meal and drink provided on matchday shifts

To Apply

Please submit your CV along with a cover letter outlining why you are suitable for this role. Please outline a time where you have ensured a critical task is completed to ensure a smooth operation.

Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of any of the protected characteristics.

We are actively encouraging applications from a diverse range of applicants to ensure we are attracting and hiring candidates who may be underrepresented in the organisation. We particularly encourage applications from Women and Black, Asian and Minority Ethnic (BAME) backgrounds in line with our strategic vision and business priorities.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Management and Manufacturing