Manager, Share Plans

Link Group; Leeds; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A financial services company is seeking a Manager for Share Plans on a 12-month fixed-term contract. Located in Leeds, this hybrid role involves managing a team, ensuring compliance with regulatory obligations, and implementing operational improvements. Ideal candidates should have at least 2 years of people management experience, strong communication skills, and a commitment to customer service. The company offers a range of benefits including 26 days of annual leave and health perks.

Benefits

26 days annual leave

Health and lifestyle rewards

Employee recognition program

Company Pension Scheme

Medical insurance

Paid parental leave

Qualifications

• At least 2 years of demonstrable, successful people-management experience.
• Exceptional verbal and written communication skills.
• Professionalism with a customer service focus.
• Outstanding time-management skills and flexibility.
• Strong problem-solving abilities.

Responsibilities

• Ensure compliance with end-to-end processes in Share Plans.
• Manage the team through transitional changes and new processes.
• Propose and implement operational improvements.
• Plan and coordinate workflow to meet deadlines.
• Provide high-quality Management Information on trends and issues.
• Conduct root cause analysis for errors and complaints.
• Coach and develop the team to improve skills and competency.

Skills

People management

Communication skills

Customer service

Attention to detail

Time management

Problem-solving

Team collaboration

Agility

Job description

Manager, Share Plans – Fixed Term (12 months) – Link Group Ltd

Overview

The Fixed Term Manager, Share Plans will join the Share Plans team on a hybrid basis from our stunning office in central Leeds. You will need to be within a commutable distance to be in the office each week with your colleagues. This people‑manager role involves‑conforming to all regulatory obligations, with responsibility for all technical processes. The role provides the chance to follow your chosen career path within MUFG Pension & Market Services, and you will be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries.

Benefits

• 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days extra each year
• Health, wellbeing and lifestyle rewards that can be tailored to support you and your family, including Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; a host of gym and fitness subscriptions
• Appreciate programme: Employee recognition programme
• Company Pension Scheme
• Medical insurance
• Life Assurance
• Paid Maternity, Paternity, Adoption Leave and Shared Parental Leave

What You Need

• At least 2 years of demonstrable, successful people‑management experience with the ability to manage, guide and support a team while providing clear direction
• Exceptional verbal and written communication skills with the ability to build and maintain relationships with a variety of stakeholders at all levels
• Professionalism demonstrated by an in‑depth understanding of excellent customer service
• Exceptional attention to detail, ensuring accuracy and a right‑first‑time approach for you and the team
• Outstanding time‑management skills, flexibility and the ability to manage a variety of processes independently
• Strong problem‑solving skills, with the ability and capability to resolve complex issues independently while serving as a point of escalation for others
• A team player who consistently promotes a strong team ethic and is willing to take on additional responsibilities
• Commitment, resilience, agility and the drive to proactively improve yourself, evidenced by previous roles

Day to Day, you will:

• Ensure controls are in place within the Share Plans team to adhere to end‑to‑end processes
• Manage and support the team through transitional change, new process implementation and ensuring high standards are maintained and controlled
• Proactively support the transformation and change journey, working with the business to propose and implement operational improvements while reducing risk and maintaining awareness of strategic issues affecting the industry
• Plan, monitor and coordinate workflow for the team, ensuring work is processed in a timely and efficient manner, taking remedial action when required to maintain internal and external SLAs
• Ensure processes are current, consistent, documented and reviewed on a regular basis
• Provide high‑quality Management Information to identify key trends and issues, regularly reviewing all KPI and KRI metrics and providing analysis and plans to address identified trends
• Carry out root cause analysis on errors, complaints and incident reports to reduce risk while improving processes and customer experience
• Provide an exceptional service to colleagues and the business in general, ensuring a great working relationship is developed and maintained with other departments
• Coach and develop the team, growing their skills, competency and behaviours to achieve the required standards of competency and embody the together we achieve MPMS statement
• Ensure full compliance with internal and external procedures and FCA CASS rules, identifying key risks and proposing mitigation steps to manage these risks
• Ensure key controls are completed within agreed timescales and that any highlighted issues are addressed and followed through to resolution

The above list of key accountabilities is not an exhaustive list and may change from time‑to‑time based on business needs.

EEO Statement

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.